Visa chargeback guide pdf. 67 This guide focuses on Visa chargeback reason codes.
Visa chargeback guide pdf What is the Chargeback Process? Figure 1 below provides a summary of the chargeback process. The Visa chargeback cycle and dispute resolution procedure could be broken down in couple of simple steps. To understand the intricacies of how VROL works, as in the case study highlighted earlier, let's examine a typical chargeback lifecycle. A brief explanation of the Visa service, program, or Visa Chargeback Reason Codes. Handling customer disputes isn’t easy and the last thing you need is the added stress they can bring. Getting Down to Basics. Select Apply. The chargeback process often starts with an inquiry, which requests further information on the transaction. Enable Add Visa Rapid Dispute Resolution (RDR) indicator to dispute events. 3 chargeback codes. Chargeback Management Guidelines for Visa Merchants provides icons that highlight additional resources or information: Additional insights related to the topic that is being covered. We’ve now seen major changes to the Visa 12. Nov 4, 2022 · Working with Visa to Manage Chargebacks. Reason codes and guidelines. Merchants identified in the Standard timeline process between 100 and 1000 chargebacks and have a chargeback count to sales count ratio between 1 — 2%. Merchant Data Standards Manual Section 1: Merchant Data Requirements April 2024 2VISA PUBLIC Section 1: Merchant Data Requirements This section contains requirements for assigning and formatting the following data elements: Description of Change Where to Look Add section Chapter 6 Pre-Arbitration and Arbitration Case Filing-For Chargebacks Initiated On or After 17 July 2020 > Time Frames and Requirements > Chargeback Management Guidelines for Visa Merchants provides icons that highlight additional resources or information: Additional insights related to the topic that is being covered. . Source: Visa How Visa VROL Works to Resolve Chargebacks. • 7 calendar days to challenge a chargeback (American Express). . Generally, consumers can ask for a chargeback within 120 days of the date of transaction if they encounter non- Apr 15, 2023 · The ratio of chargebacks to the total number of Mastercard transactions (chargeback rate) Unlike Visa, the chargeback rate for Mastercard (also called basis points) is calculated as a ratio of chargebacks submitted by cardholders in a given month to the total number of Mastercard transactions in the preceding month multiplied by 10,000. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. Plus, many exceptions to those rules and regulations. Visa • 14 calendar days to challenge a chargeback (Visa and Mastercard). 4. © The chargeback cycle generally takes place in four basic phases: Phase I Draft Retrieval Phase II Prenotification Phase III Chargeback Phase IV Chargeback Reversal (if possible) Typically most draft retrievals will be for Visa accounts, but our process is the same for retrieval stage on both MasterCard and Visa. Dispute optimization is a key driver in the Visa Claims Resolution Initiative; benefits to merchants are being introduced throughout the dispute cycle Pre-Dispute Dispute Submission Dispute Response/Pre-Arbitration Visa Merchant Purchase Inquiry Share dispute details before dispute is initiated Chargeback Rights Identification/Edits Your challenge. If the cardholder bases the claim on false or misleading statements, it is considered friendly fraud. 1 General. Visa issuer chargeback guide. 0, but , generally, a merchant operating multiple business lines may not supply evidence across those business lines. Noncompliance may mean you see costly fees, time-consuming red tape, and threats to future business. Option1:UsingtheSchemeUI Ifyouareacardissuer message. Knowing how these rules work is crucial, so in this this post, we take a closer look at how these regulations govern the chargeback process and play an important role in consumer protection. • Mastercard Chargeback Guide • Visa Chargeback Guidelines for Merchants (see Section 5 for issuer guidelines) 2. When and how does it work? To benefit from a chargeback, you must try and settle the issue with the merchant first. Read More Dec 20, 2023 · Visa Chargeback Rules: Your “A-to-Z” Guide for Visa Disputes; Visa Acquirer Monitoring Program: Major Visa Updates in 2025; Visa Chargeback Time Limits: The 2025 Guide; What is the Visa Arbitration Process for Chargebacks? Visa Authorization Rules: Changes to Time Frames & Options; Visa Chargeback Fees: 8 Tips to Help You Cut Dispute Costs 2. 43. Introduction. Entering the same transaction into a terminal more than once, depositing both the merchant copy and the bank copy of the sales receipt with your acquirer or depositing the same transaction with more than one merchant bank can all result in “duplicate transaction” disputes. The Visa reason codes come in decimals. Here’s what ecommerce businesses need to know to increase the likelihood they’ll be able to win chargeback reversals with Visa. September 12, 2024 | 11 min read Visa Acquirer Monitoring Program. For dispute reason codes and defense requirements, see: Visa - Chargeback; Visa - Notification of Fraud Chargebacks911 maintains a comprehensive library of resources, guides, and industry research, all specifically crafted to help online merchants optimize success. Mastercard currently uses a ‘Second chargeback’ process, however this stage will be removed for all 1st chargebacks raised on/after 17 July 2020 Click Summary of Changes since the 13 April 2024 Visa Core Rules and Visa Product and Service Rules. There are several major changes being introduced, in order to streamline and accelerate the claim resolution process, including: chargeback dispute. The Chargeback Management Guidelines for Visa Merchants is a comprehensive manual for all businesses that accept Visa transactions. These percentages are averaged across the four major card networks – Visa, Mastercard, American Express and Discover. Visa goes from ‘Re-presentment’ directly to ‘Pre-arbitration’ stage. Visa will also highlight how the merchant descriptor must match (from left to right) to ensure merchants understand how the logic is applied. A brief explanation of the Visa service or program pertinent to the topic at hand. The code replaces Visa’s legacy reason code 41. 69. Mar 10, 2024 · In this guide, we get into the Visa chargeback time limits for both cardholders and merchants, exploring exceptions and best practices for navigating the process with expertise and confidence. 1 Visa Core Rules. You'll be required to respond to our request within 14 calendar days as Payment Schemes' rules and time restrictions are rigorous. However, keeping up with these updates is crucial for ensuring your business is equipped to handle them effectively. © TABle of CoNTeNTS Section 5: Copy Requests . Safeguard your business with the right information Disputes refer to the reversal of the value (in whole or in part) of a transaction by the card issuer to the acquirer, and usually, by the merchant bank to Chargeback does not legally entitle you to any refund, but if your transaction was treated by Visa, you can request a chargeback to the bank that has issued your Visa card. The following reason codes are used in cases in which the cardholder disputes the transaction for a specific reason. What VROL delivers. 63. Whether it’s increased calls, payment risks or operational inefficiencies, you just want to get things resolved quickly so your business can stay focused on what matters most. Additionally, if the chargeback is not successfully defended, the merchant may also lose the disputed funds and be subject to additional fees. 2 Local, Domestic, and Regional Rules and Jan 27, 2025 · While chargebacks can create nightmare situations for merchants, developing strong business practices and other chargeback prevention strategies can significantly diminish their chargeback risk. Dispute Management Guidelines for Visa Merchants | June 2024 chargeback cycle. Visa Acquirer Monitoring Program: Major Visa Updates in 2025. Browse the Chargeback process is a painful business for any merchant. 2 Local, Domestic, and Regional Rules and Jul 31, 2021 · Visa organizes chargeback reasons into six basic categories — non-receipt of information, fraud, authorization error, processing error, canceled or returned merchandise, and non-receipt of goods or services — and clearly outlines the protocol for each situation. Learn more about Visa chargeback rules & practices. The clients include Acquirers and Money Movement Entities, who use the Visa Payment Network (VisaNet). Visa chargeback guide Visa chargeback guide 2021. Visa Chargebacks. Visa chargeback guidelines for issuers. Securely download your document with other editable templates, any time, with PDFfiller. To locate these changes<br /> online, click the hyperlinks in the following table. As a merchant, reason codes can shed light on why your customers are filing chargebacks and help you both fight and prevent future disputes. Safeguard your business with the right information Disputes refer to the reversal of the value (in whole or in part) of a transaction by the card issuer to the acquirer and, usually, by the merchant bank to Chargeback Management Guidelines for Visa Merchants provides icons that highlight additional resources or information: Additional insights related to the topic that is being covered. These financial disputes, triggered when a cardholder challenges a charge on their credit or debit card, can significantly impact a business’s bottom line and reputation. Each major credit card network – Visa, MasterCard, Discover and American Express – has its own unique set of reason codes. Chargeback is particularly useful where the payment on your credit card was under £100. 1. Card Acceptance and Chargeback Management Guidelines for Visa Merchants is a comprehensive manual for all businesses that accept Visa transactions . ly/H0 Visa employs three chargeback monitoring programs: Visa Merchant Fraud Program: Monitors chargeback activity for U. SetupAt-a-Glance Therearetwooptionsavailableformanagingyourchargebacks. The customer (cardholder) file a dispute regarding the transaction. The guide provides good information. 5% to 2. You'll have the option to either agree Aug 27, 2024 · Visa chargeback rules make up a framework for the fair and efficient handling of issues between merchants and Visa cardholders. Allocation is a newly adopted management style that takes advantage of Visa’s internal data and automated technology. The Visa Rules. Both the Visa Dispute Monitoring Program (VDMP) and the Visa Fraud Monitoring Program (VFMP) run on a monthly cycle within a 12-month timeline. Visa chargeback guide 2021 pdf. Cardholder Raises a dispute for a transaction Issuer Sends the transaction to the Acquirer Acquirer Resolves the transaction Although most sales transactions are processed, posted and paid for with few problems, Visa has an efficient process for settling disputes. 2. The table of contents serves as an index of the topics and material covered. 99% May 16, 2024 · In this guide, we’ll explain Visa’s dispute process and provide best practices for successfully disputing chargebacks during Visa’s short window. 5 Removed unused Visa (60) and Discover (4580) Chargeback Codes Added Section 1. The bank debits the transaction amount from the merchant and gives the cardholder a temporary credit. Facing disputes, financial losses, and tight deadlines can leave you feeling overwhelmed. It is organized to help users find the information they need quickly and easily. What is a Dispute? A dispute provides an issuer with a way to return a contested transaction. It begins by explaining what a chargeback is, which is a disputed transaction that is returned to the payment processor. Aug 26, 2022 · What Are the Time Limits for Visa Chargeback Arbitration? Once the pre-arbitration phase is reached, the acquirer only has thirty days to respond, which usually means even less time for the merchant. Equally vital, you should do your due diligence after the entire process to ascertain where the loopholes are, pinpoint dispute triggers and fraud patterns, enhance best practices and define returns on investment. • Fraud – Card-Not-Present (CNP) is the leading cause of chargebacks in 8 out of the 14 industries. Although most sales transactions are processed, posted and paid for with few problems, Visa has an efficient process for settling disputes. Ensure that incorrect sales receipts are voided and that transactions are processed only once. Chargeback can be costly for merchants – you could lose both the cash amount of the transaction as well as the related merchandise, and may also incur internal handling costs. The purpose of this guide is to provide merchants and their sales staffs with accurate, up-to-date information on processing Visa transactions while minimizing the risk Chargeback Management Guidelines for Visa Merchants provides icons that highlight additional resources or information: Additional insights related to the topic that is being covered. But fear not! This comprehensive guide empowers you to navigate the chargeback process with confidence. Dispute Management Guidelines for Visa Merchants provides icons that highlight additional resources or information: Additional insights related to the topic that is being covered. Aug 4, 2023 · Under Visa’s previous rules, merchants could dispute a reason code 10. Visa consults internal data in an effort to assign liability to either the issuer or merchant. Purpose . Read More. Merchants must rely on separate systems for handling non-Visa disputes. Introduction . From initiating disputes to responding within specified time frames, merchants and cardholders alike benefit from a comprehensive understanding of Visa Summary of Changes, 9 November 2012<br /> This document reflects changes made since the 29 June 2012 publication. That is because the Visa chargeback reason codes provide the primary reasons why Visa made the chargebacks. March 2016, Chargeback Guide, Chapter 1, Rewritten Chapter 1—General Information Moved the retrieval request and fulfillment information from the Chargeback Guide to the MasterCom manuals. While VROL is a valuable tool, it does have some limitations. What follows is a quick reference guide for all the current reason codes for each of the four major credit card networks: Visa, Mastercard, American Express, and Discover. Unfortunately, deciphering the cryptic code of Visa's chargebacks often leads to more confusion than clarity. • Visa (Pre-VCR) and MasterCard Chargeback Process • Discover Chargeback Process • American Express Chargeback Process • Visa Claims Resolution Process NOTE: The Worldpay eComm iQ Reporting and Analytics User Guide and the Worldpay eComm Chargeback API Reference Guide contain additional information concerning the Chargeback. Don’t miss this limited-time opportunity to gain insight and assistance from our highly-qualified chargeback experts. Explore other training sessions via the Mastercard Academy – North America, Asia Pacific, EEMEA, Europe, Latin America Do whatever you want with a Chargeback Management Guide for Visa MerchantsManaging Merchant Chargebacks - Chargebacks911Managing Merchant Chargebacks - Chargebacks911Chargeback Management Guide for Visa Merchants: fill, sign, print and send online instantly. With chargebacks for fraud a ‘Pre-arbitration’ is raised instead of a ‘Re-presentment’. through chargebacks between issuers and acquirers, and the step-by-step process of how pre-compliance and compliance cases are filed by Customers. We’ll delve into every step, highlight common merchant challenges, and equip you with effective strategies to […] Dec 3, 2024 · Limitations of Visa Resolve Online. Nov 15, 2024 · Visa Chargeback Time Limits: The 2025 Guide. Visa/Mastercard Fraud & Chargeback Program Thresholds Page 3 of 4 Last Modified: Apr 2023 PROGRAM THRESHOLD FEES & ASSESSMENTS MASTERCARD EXCESSIVE CHARGEBACK PROGRAM (ECP) * Excessive Chargeback Merchant (ECM) A count of at least 100 to 299 chargebacks and A chargeback to transaction ratio (CTR) = 1. This is a process where the merchant submits evidence to the bank to prove that the transaction was valid, and recommends the decision be overturned. You will gain deep insights to effectively navigate Visa chargeback reason codes. <br /> Oct 16, 2024 · The intricate world of chargebacks can be a daunting landscape for merchants. The Visa Acceptance Risk Standards (VARS) is a risk control framework designed to help safeguard Acquirers and the Visa payment system. High Brand Risk Chargeback Monitoring Program: Targets high-risk merchants without notification or workout periods, instantly making acquirers liable for fees. Contact us to learn more about Visa chargeback rules Visa Chargeback Rules FAQs Oct 21, 2024 · How much is the fee for Visa chargeback? Visa chargeback fees for merchants can vary, but they often include a processing fee per chargeback case, which may range from $15 to $100 or more. Visa Chargeback Rules: Your “A-to-Z” Guide for Visa Disputes. We'll provide a detailed chargebacks and disputes guide to manage the chargeback. When a cardholder Summary of Changes since the 13 April 2024 Visa Core Rules and Visa Product and Service Rules. Visa transactions. There are four main categories of chargeback reasons—fraud or authorization Chargeback Guide - Mastercard Contents © Sep 22, 2024 · Visa and other networks have evolved their chargeback rules to give merchants more power to prevent unwarranted chargebacks. Europe Territory for a list of countries within Visa Europe . The document provides a step-by-step guide about chargebacks. The Chargeback Management Guidelines for Visa Merchants contains detailed information on the most common types of chargebacks merchants receive and what can be done to remedy or prevent them. 67 This guide focuses on Visa chargeback reason codes. Fortunately, there is an answer About Visa chargeback reason codes Reason codes are alphanumeric codes that provide the justification for granting a chargeback. 1 Governance. 2 Local, Domestic, and Regional Rules and Disputes refer to the reversal of the value (in whole or in part) of a transaction by the card issuer to the acquirer, and usually, by the merchant bank to the merchant. 1 and Note on page 14 Chapters 1 and 2 Chapter 1 At its core, the Visa Chargeback Rules Overview outlines the categories of chargeback reason codes, time limits for the response, details on specific chargeback reason codes, and insight into the whole dispute process: from filing a dispute to appealing a claim. Chargeback Guide • 13 December 2018 2. pdf), Text File (. Merchants should always review the latest edition of the Visa rules to confirm any relevant timeframes and deadlines they need to follow. S. Cardholder Raises a dispute for a transaction Issuer Sends the transaction to the Acquirer Acquirer Resolves the transaction Have you encountered a chargeback from Visa recently and had no idea why? With over 1 billion Visa cards in circulation, it’s inevitable that e-commerce store owners will get the occasional chargeback. As a first step, the FI’s disputes performance is analyzed and Visa will publish guidelines around the merchant matching criteria used for CE3. Cardholder Raises a dispute for a transaction Issuer Sends the transaction to the Acquirer Acquirer Resolves the transaction message. These codes are often numeric, which leads us to how Visa categorizes its chargeback. Visa Chargeback Reason Codes: The Ultimate Guide. Guide Navigation The Chargeback Management Guidelines for Visa Merchants provides icons that highlight additional resources or information: Icon: Definition: Additional insights related to the topic that is being covered . Visa europe chargeback guide. 4 chargeback by demonstrating at least one transaction in which the details matched the disputed transaction. GP Chargeback Guide - Free download as PDF File (. So must your bank. Chargeback Guide - Mastercard Requirements © Nov 25, 2021 · When a cardholder files a dispute with the issuing bank that provides their Visa-branded credit card, the transaction becomes a Visa chargeback, also known as a Visa dispute. Visa’s reporting method for RDR is the same as how they treat chargebacks. txt) or read online for free. 66. Visa chargeback guide 2020 pdf. Visa-Only Transactions: VROL is designed exclusively for Visa transactions, meaning it cannot process disputes involving other card networks like Mastercard or American Express. 5. A full-service chargeback mitigation solution, Justt helps merchants navigate the complex jungle of chargebacks and card processing. 8. © How to Fight a Chargeback: The action of fighting a chargeback is known as a chargeback representment. Customer Disputes. Goods or Services Not Provided. Description of Change Where to Look • Require cardholder letter, email or Expedited Dispute Form in first chargebacks for Visa Resolve Online (VROL) is an end-to-end dispute processing platform that provides a more efficient way to access and manage the full dispute lifecycle. Despite this being considered sufficient proof to reverse the chargeback, issuers occasionally rejected the claims, leaving the merchant liable for the chargeback. Your Visa chargeback rate is an essential key performance indicator for other reasons, too (VARS), Visa Integrity Risk Program (VIRP), Visa Monitoring Programs, and Account Information Security Program. 4 Given a scenario where a member has accepted pre-compliance but failed to send the funds, Nov 14, 2023 · Breaching the Visa chargeback threshold, or the Visa fraud threshold, can have serious consequences. message. Visa is a trusted world leader in digital payment technology that connects and enables individuals, businesses, and economies to thrive. The reason code of the chargeback(s) that's been assigned by the Card Issuer. Summary of Changes since the 13 April 2024 Visa Core Rules and Visa Product and Service Rules. Visa has established two monitoring programs to identify merchants with excessively high chargebacks and/or fraud, and therefore promote the use of fraud controls and fair business practices. Visa Acquirer Monitoring Program Dec 28, 2021 · Chargeback Reason Code Quick Reference Guide. © message. Both the Visa Chargeback Monitoring Program (VCMP) and the Visa Fraud Monitoring Program (VFMP) run Visa is rolling out VCR as a new, global process for resolving chargeback disputes. We suggest that you become up to date with Visa guidelines, rules and procedures for dispute resolution regarding chargebacks. Chargeback lets you ask your card provider to refund a payment on your credit card when a purchase has gone wrong. The purpose of this guide is to provide merchants and their back-office sales staff with accurate, up-to-date information to help merchants Chargeback Management Guidelines for Visa Merchants provides icons that highlight additional resources or information: Additional insights related to the topic that is being covered. 2 Not a Chargeback Guide Replacement Although a helpful source of information, do not presume that this guide replaces the Mastercard Chargeback Guide or any other Mastercard manual. Visa revamped its chargeback reason codes in April 2018, reducing them into four categories: fraud, authorization missteps, processing errors, and customer disputes. The fastest way to resolve a chargeback is to look at the reason code. 3 Identify the required documentation for a chargeback reduction service returned or Visa Resolve Online (VROL) prevented valid dispute, dispute response or pre-arbitration attempt. 3. Dec 3, 2020 · Ready to learn from Chargeback Gurus about how you can prevent Visa (and other brands) chargebacks and fraud?Schedule a demo with us here: https://hubs. As much as consumers hold the right to file a chargeback request, the merchant has equal The Mastercard Chargeback Guide Available as a PDF, Mastercard’s Chargeback Guide Merchant Edition is 730 pages of rules and regulations. • 7 calendar days to challenge a pre-arbitration or second chargebacks result. What is the Visa Arbitration Process for Chargebacks? Read More. Visa has established two monitoring programs to identify merchants with excessively high disputes and/or fraud, and therefore promote the use of fraud controls and fair business practices. Visa Chargeback Reason Code 13. • Mastercard Chargeback Guide • Visa Chargeback Guidelines for Merchants (see Section 5 for issuer guidelines) 1. Visa chargeback guide 2019. CREDIT CARD USERS’ RIGHTS FOR CHARGEBACK CLAIMS A chargeback is an existing form of consumer protection which allows credit card users to dispute a charge and reverse the transaction should a purchase goes awry. This guide is binding. You must follow it. The purpose of this guide is to provide merchants and their back-office sales staff with accurate, up-to-date information to help merchants minimizing the risk of loss from fraud and chargebacks. 1. Failed Travel Merchant-Intra-EEA and Domestic European Transactions OnlyTransactions Only Jul 8, 2024 · Chargebacks are a reality for businesses operating in the digital economy, especially those involved in e-commerce and online transactions. merchants and acquirers, imposing penalties if thresholds are exceeded. This guide explores Visa chargebacks—how they impact businesses, the Visa dispute categories, the Visa chargeback rules, and other related topics. is a comprehensive manual for all businesses that accept Visa transactions. If liability is assigned to the issuer, the case is closed and the bank or cardholder is responsible for paying the transaction. Dispute Management Guidelines for Visa Merchants . How Visa can help Visa offers a range of services aimed to help both FIs and merchants to optimize their disputes performance and to manage associated costs: Visa Disputes Optimization Reviews Visa Disputes Optimization (VDO) offers a review solution for FIs or merchants. Chargeback Guide - Mastercard Requirements © Visa’s Merchant Resources has information on keeping your business safe, dispute resolutions and in-depth information on rates, fees and rules—and more. VISA CHARGEBACK MONITORING PROGRAM TIMELINES GUIDE | 3 STANDARD TIMELINE Below are two timelines for the Visa Chargeback Monitoring Program (VCMP). You should always contact the seller first, as you cannot start a chargeback claim unless you have done this. 2: Canceled Recurring Transaction, is used when a cardholder claims a recurring transaction was processed illegitimately. 1 and 11. reason code information. Chargeback Guide • 4 May 2021. These disputes are submitted through the Visa “collaboration” workflow, meaning Visa will not automatically assign liability to the party deemed responsible for the dispute. Excessive Chargeback Program (ECP) Excessive Fraud Merchant (EFM) Program; Questionable Merchant Audit Program (QMAP) Member Alert to Control High-Risk Merchants (MATCH) Data Integrity Monitoring Program; Training Opportunities. Disputes refer to the reversal of the value (in whole or in part) of a transaction by the card issuer to the acquirer, and usually, by the merchant bank to the merchant. • Credit Not Processed is cited as the leading cause Summary of Changes since the 13 April 2024 Visa Core Rules and Visa Product and Service Rules. If you want a more thorough explanation of a given reason code, you can find it in our reason code lookup tool. chargeback reason codes for 14 different industries based on our data. Cardholder Raises a dispute for a transaction Issuer Sends the transaction to the Acquirer Acquirer Resolves the transaction chargebacks won/lost summary (pde-0039) – report sample 139 chargebacks won/lost summary (pde-0039) – field definitions 139-140 chargeback management user efficiency (pde-0040) – description & use 141 chargeback management user efficiency (pde-0040) – report sample 141 • Worldpay eComm iQ Reporting and Analytics User Guide • Worldpay eComm Chargeback API Reference Guide • Worldpay eComm PayPal™ Integration Guide • Worldpay eComm PayFac API Reference Guide 1. Guide Navigation . Retrieval requests and fulfillments no longer have a chargeback component with the elimination of chargeback message reason code 4802—Requested/Required 2 2/29/2008 Best Practices for Avoiding Chargebacks (Card Not Present Merchants—Internet, Call Center, Mail Order) #1 nonfraud reason for chargeback costs to cardnotpresent merchants Chargeback Management Guidelines for Visa Merchants provides icons that highlight additional resources or information: Additional insights related to the topic that is being covered. Visa dispute chargeback guide. Disputes Overview . May 9, 2022 · Visa dispute guidelines are great reference, but specialized help is needed to keep up with the constant updates.
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