Windows hello fingerprint driver hp. S: Welcome to HP Community 😉 .

Windows hello fingerprint driver hp Here's what I've done: - Ensured Windows 10 is up to date - Ensured the camera and fingerprint drivers are up to date - Ensured the BIOS is up to date Oct 23, 2024 · But when I try the Windows Hello Sign In options it shows that we couldn't find a fingerprint scanner compatible with the Windows Hello. The option to add a finger or remove the fingerprint are greyed out and not clickable. I tried to enable fingerprint login, but I can't seem to find the correct driver. S: Welcome to HP Community 😉 . Settings says We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint. Dec 19, 2022 · You can try to manually download and install the driver from HP and see if it works after that. Select the 'Browse my computer for drivers' option and browse to the driver folder that was created when you ran the file. After this i went to youtube and watched many So I've got this laptop refurbished about a month ago for a really good price, upgraded it to 16GB RAM and such, however for some reason the fingerprint reader doesn't work on Windows Hello (it says that the setting is unavailable). Printer Diagonostic Tools; Computer Diagnostic Tools; Windows Support; Print and Scan Doctor; HP PC Hardware Diagnostics; Contact Us ; Business Support . Windows Hello PIN is set up to sign in to Windows Oct 21, 2024 · Visit HP’s support page for your HP ENVY x360 - 15t and download the latest fingerprint driver for Windows 11. ” Now, follow the fingerprint register wizard to add another fingerprint in Windows 11. Click on Go to our Software and Drivers self-service page. 0 date 2012-07-19) but I don't know what software to use to make it available at boot time as an option like the usual password or pin or image Dec 5, 2023 · Check for Updates: Ensure that your operating system and drivers are up to date. Installed windows 11 through the internet. Mar 3, 2024 · after resetting my HP Envyx360 Convertible laptop, I can't use windows hello fingerprint, I am getting a message saying that "some settings are mananged by your organization" Oct 21, 2022 · How to open the BIOS on your HP computer | @HPSupport . Simply performed "update new driver" and directed Windows to the "wbf_vfs_003c. Sep 24, 2019 · HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals, Product Information, more HP 15s-dr0000 Laptop PC When the website support page opens, Select (as available) a Category > Topic > Subtopic Nov 30, 2024 · hi guys im using 840 g7 currently on window 11 pro 23h2 64 bit,and i am facing issues with fingerprint setup. (This also applies to Facial Recognition) Where could the problem be in; driver or sensor? is there any fix to it? Dec 5, 2019 · @98761 Welcome to HP Community!. 0 Rev. 1. Fingerprint Reader Setup . Check Windows Hello Settings: Under the Windows Hello section, you should see options for Fingerprint, Face recognition, or PIN. Windows Hello issues can be related to a variety of factors such as driver status, system services, data file corruption or not. Create a new case; Find an existing case; Manage contracts and warranties; Register an account; MyHPSupport Help; Security Bulletins; Poly Collaboration Aug 23, 2022 · Hello my hp envy x360 model has a fingerprint scanner next to the alt key but it isn't being detected by windows hello or other websites. Software and drivers for HP ENVY 15-dr0000 x360 Convertible PC . Ensure that Windows Hello options are available for fingerprint setup. Check your system’s user manual and / or Service Guide. It's enabled on the BIOS, it comes up on device manager, I tried the driver on the HP website to no avail. All went well except I can't get the fingerprint driver to work with either Windows Hello service or the HP SimplePass program. , After you check / update OTHER than the fingerprint driver, Restart the computer and log in. Feb 24, 2024 · Create an account on the HP Community to personalize your profile and ask a question Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. My guess is you would find that it appears as a problem device in device manager and Windows Update will not give you a driver. Sub-Category Driver-Keyboard, Mouse and Input Devices Oct 13, 2020 · HP Zbook. So far all seems fine. Sep 24, 2024 · Windows is fully updated, no optionals available. Go to Settings and click on the Account icon. I did a little search online and followed one of the - 9233021 Aug 5, 2015 · I have a HP Elitebook 8760W which I recently upgraded from Windows 7 64 Pro to Windows 10 64 Pro. Same is the case with facial recognition. I have tried downloading the driver from the hp support website and it did not solve the issue. BIOS-HP M70 Ver. msc. I've seen posts about this issue in Windows 10, but the fixes aren't working for me. Manually Install HP Fingerprint Scanner Drivers. Select "Apps" > "Apps and features". Windows Hello Fingerprint is set up to sign in to Windows. Mar 10, 2025 · Thank you for posting your inquiry regarding Windows Hello and fingerprint issues. Open section Driver-Keyboard, Mouse and Input Devices (5) Look for, open, and download the driver to your computer and install. Jul 16, 2017 · - It’s very important to have any form of SimplePass uninstalled seeing as it causes major conflicts with Windows Hello. Feb 22, 2022 · On Windows 11 (yes Windows 11 runs perfectly without the TPM2 😋), I've successfully installed the Windows Certified Driver for the finger print device (from Validity Sensor Inc, version #4. kindly explain to - 9270826 Dec 4, 2024 · Hello everyone, I'm having trouble with the fingerprint scanner on my HP EliteBook 840 G5. ' However, when I click on the fingerprint option, it says 'We couldn't fi 6 days ago · Update the Fingerprint Driver. Nov 8, 2024 · If your laptop has the necessary hardware, follow these steps to enable Windows Hello. While trying to resolve the issue, i clicked on remove and started a new setup. I can't change my windows pincode either, which is quite annoying because it's a long one. Nov 2, 2019 · In general, things all work better if both Windows Updates are current and installed and the HP software and drivers are also updated and installed. Mar 14, 2017 · Fingerprint Driver . When I go to Settings/Accounts/Sign-in options, Windows Hello Face and Windows Hello PIN are available, but Windows Hello Fingerprint states 'This option is currently unavailable - click to learn more'. I have installed HP Protect Tools but it dont show my sensor to configure. I am just medical student lol. As you can see in the picture below, it shows all Windows Hello features unavailable. SN# CND63676F4 "we couldnt find a fingerprint scanner compatible with windows hello fingerprint" Things I have tried: 1. I'm guessing it's a software problem, since it showed up when my laptop updated to windows 10 version 1903. I tried downloading it, but nothing seems to have Jan 16, 2025 · After a new HP update however, my Windows Hello Sign In options such as facial recognition and fingerprint no longer work. Device Manager is the manager for all your PC parts. Update Fingerprint Driver: Check if there is an updated driver for your fingerprint scanner. The camera sees my face but does not scan my face but continue to show "Make sure your face is centered in the frame". Sep 21, 2020. Preparation . For example: USB, Display, Drivers, And so much more. Windows does not see fingerprint reader and thus you cannot activate it. Fingerprint recognition is working fine on G10 and G11 models, but not working Feb 20, 2025 · 2. Go to Accounts > Sign-in options > Set up > Get started. Go to Biometric Devices. Nov 16, 2024 · Installing the latest drivers: I downloaded the most up-to-date drivers for my fingerprint sensor from the manufacturer's website. Aug 9, 2021 · I would like to get Windows Hello to allow me to use the camera for face or fingerprint login. Software and Drivers for HP Laptop 17-cn3757ng (9H2Q4EA) If you have not done so, try using the Device Manager to recover Windows based camera drivers. How can I fix this issue so I can log into my computer with this function restored without going back to windows 10 Nov 16, 2019 · Unfortunately I am still unable to use my fingerprint reader. Run Windows Troubleshooter. Jun 23, 2020 · Microsoft dropped you off here because Microsoft could not fix the issue using generic fingerprint drivers in Windows - it is not a bad thing - sometimes the generic Windows drivers are all you need. 4. Bio-metrics-Synaptics WBF Fingerprint Driver 4. 01. PC Data Center Mobile: Lenovo Mobile: Motorola Smart May 3, 2024 · Not provided is perhaps not necessarily "dropping the ball" -- there are not always HP drivers for every component in the hardware - some drivers are provided by the Windows Operating System. 5 MB. and obviously not within Windows account management where the option (wind Dec 30, 2024 · Solved: hello I own a HP ProBook 440 G7 laptop . Sep 29, 2024 · Hello, so I have a Probook 440 G8, and when I saw the user manual, there is a fingerprint sensor. Oct 24, 2021 · Hello community & especially to HP team When HP will start roll out & update Synaptics Fingerprint Driver for Windows 11? I have successfully upgrade to Windows 11, but finger driver is no longer available and unable to setup Windows Hello and Finger login. Jan 7, 2022 · Click on the unknown device (fingerprint sensor) needing the driver. - SoftwareComponent - 1. But I just can't install the driver for it after I accidentally deleted the driver. When I want to setup my finger, it ask me to put it on the sensor and it recognises it the first time, but when it says "keep Dec 10, 2021 · Go to HP's website, type in your exact model and sub-model number and look at the specs. Next. Look for Windows Biometric Service, and double click on it. The fingerprint sensor driver and / or camera driver - when available - is located in. Please try to create the new account and check for the issue. Select Update driver → Search automatically for drivers. Mar 8, 2025 · Create an account on the HP Community to personalize your profile and ask a question Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. I have a Validity 471 driver installed that seems to be recognized by Windows 10 and shows as active in the Device Mgr. If you don't have it. Exception: Do not yet download and update the Fingerprint reader driver. sp144331. 351. Worked like a Jan 30, 2025 · Hello Ghaylan Qureshi, Thanks for reaching out here in the Microsoft Answers Community. Here is the Windows 8. Jul 31, 2024 · Device_Manager_Generic_Biometrics_Fingerprint_Camera_2 . I have tried searching online for a solution but none seems to be working. Nov 27, 2022 · Window 11 error: We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint I have tried Installed driver from hp website update service settings update in registry uninstall and reinstall drivers still window 11 not recognizing Feb 7, 2021 · I've performed a clean install of Windows 10 Pro, downloaded all the drivers for this model notebook but cannot get the fingerprint driver working. Mar 11, 2025 · Under Fingerprint recognition (Windows Hello) or Face recognition (Windows Hello), check if it says "This option is currently unavailable". You will likely need the Synaptics or Goodix fingerprint driver. Mar 17, 2022 · I have recently updated to windows 11. Windows Hello still says Fingerprint Reader is unavailable, and still not showing in Device Aug 21, 2023 · If not done, open the computer's home page > Software and Drivers > Check / Update the Fingerprint sensor driver. It runs windows 11 pro. If any updates are installed, Restart the computer even if not indicated that you should do so. Go to Accounts: Click on Accounts > Sign-in options. Uninstall Recent Windows Update. Alternatively, you can try updating the driver through Device Manager : ※手順は、Synaptics、ELAN 共通です。 デバイス マネージャーから、指紋認証デバイスを削除します。 スタートメニューを右クリックし、「デバイス マネージャー」を選択します。 Dec 6, 2024 · When I looked up the HP official website, I saw that your laptop has an optional fingerprint function, so I would like to confirm with you which function in Windows Hello is not working properly. I have installed validity sensor driver but windows hello says i dont have available sensor. Type services. Removed fingeprint scanner driver and reinstalled. And for issues related to HP computer drivers, you can first download the corresponding driver from the official website of your device and do an If the Set up button is available under Windows Hello Fingerprint, click Set up and then follow the on-screen instructions. Software and Drivers for HP EliteBook 645 14 inch G9 Notebook PC IDS Base Model . Nor can I see it within compmgmt. I already checked the HP support Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. inf" file. 5. Windows Hello provides the user interface but you still need a device driver for the fingerprint reader. 2. Check the "Other devices" category in Device Manager as well. Cleaned the disk. I fixed this issue in spite I am not an software engineer . Alternatively, you can try updating the driver through Device Manager : Oct 26, 2024 · Ensure that Windows Hello Fingerprint and Windows Hello Face are enabled. On the Optional Features page, scroll down and find the feature called Windows Hello Face (Windows Hello includes facial and fingerprint recognition by Dec 23, 2024 · Migrated from Lifebook 9470 (win10) to EliteBook 840 (Win 11). The Device Manager applet will appear. On the Accounts window, select Windows Hello Fingerprint, and then click Remove. This guide shows you how to reinstall the fingerprint driver on a Windows 10/11 laptop. and operating system version is w10 64-bit. Find here the updated driver for your fingerprint reader: Synaptics VFS7552 WBF Touch Fingerprint Driver Oct 7, 2023 · Press Windows + R keyboard shortcut to launch the Windows Run box, type “devmgmt. Verify Hardware Compatibility Check your laptop's specifications to ensure the fingerprint scanner is compatible with Windows Hello. msc and click on OK. Install any pending updates, including driver updates. I tried to check the biometric devices but it is unavailable in the device manager . msc” or “hdwwiz. Mar 8, 2024 · I'm finding Validity Fingerprint Sensor Driver. That's Great! Feb 29, 2024 · If you have set up the fingerprint sign-in on your Windows 10/11 laptop and it does not work, you can try reinstalling the fingerprint driver. HP PC Hardware Diagnostics Windows v1. Here are some of the things I've tried: Hard resetting my laptop. 0 updates which I did at the same time. Now i want to configure my fingerprint scanner with windows, Hello but i found "This Option Is Unavailable". rolled back driver Sep 20, 2022 · i had installed Fingerprint driver from HP's official website but it didn't worked. SHOP SUPPORT. HP Device Home Page - References and Resources. Open All . Since HP doesn’t always include all drivers in Windows updates, you should try installing them manually: Go to the HP Customer Support - Software and Driver Downloads page. Go to Settings > Accounts > Sign-in options. It is showing that "We couldn't find a fingerprint scanner compatible with Windows Hello - 9292758 Here is how to register another fingerprint in Windows 11. Jan 16, 2020 · 4) Update drivers If some of the system drivers, most probably webcam and fingerprint reader drivers, were corrupted during the version upgrade process, Windows Hello may fail to perform. Feb 23, 2025 · Hello. If needful, select your Operating System / Version and click Submit. P. Fingerprint logon is part of Windows Hello Logon. To fix that, try to update the corresponding drivers: Right-click on Windows key and select Device Manager. They ran out of ideas, is all. Jun 24, 2022 · Windows Hello also returns "couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint". I do see Windows 10 22H2 which is the final release for windows 10 . Now fingerprint works fine. Don’t worry, I assure you I will try my best to get this sorted. If they are missing, the update may have affected compatibility. You may want to create a client recovery USB as I have read that HP is removing cloud recovery for systems over 5 years old . Click on Update driver. 25, 8/29/2019. 4. Enter your laptop model (HP ENVY - 17t-bw000 CTO) and look for Fingerprint Sensor Drivers under the Drivers - Keyboard Aug 4, 2024 · 3 days ago, I bought a new Hp ProBook 450 G10 and tried to install my fingerprint, but it says that the Fingerprint scanner is not compatible with Windows Hello fingerprint. The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. . On the Apps and Features page on the right, click Optional Features. This happened after HP Inc. Press Windows + I to open Settings. When I go to settings on Windows 11, it says "currently not available". I can neither see the HW in BIOS setup to activate it. 6. We have Windows Hello enabled. Keep me posted, If the information I've provided was helpful, Software and Drivers ; Diagnostics . Note, I did not have to uninstall the old driver or remove the device from Device Manager. After that Downloaded all windows updates including optional ones Nov 10, 2024 · For my laptop, I know at least windows hello for the fingerprint works, so I've been trying to get that feature back. Update Drivers. Locate the Hello, webcam, and fingerprint drivers Jun 26, 2022 · Windows Hello also returns "couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint". 0. 0 (5) Run <HP Diagnostics for Windows> - Perform Component Test - Fingerprint Sep 18, 2019 · Check for Windows support; Clean the fingerprint reader; Update the device driver; Update the fingerprint reader software; Find new device drivers if you changed operating systems; For more details information: Click here . I've installed it using the download and install Assistant but the driver doesn't show in device manager. And i have issues related to fingerprint and face lock; they both are not working. 8. Type in your PIN Jul 23, 2022 · Hello, I have a Elitebook 840 G6, and I can't setup the fingerprint ID in Windows 11. 0 and HP Inc. Jan 21, 2025 · HI, we are using multiple HP Elitebook notebooks in our company from G9 to G11 models. Open Device Manager (Win + X > Device Manager) Expand Biometric Devices; Right-click on Fingerprint Sensor or IR Camera > Update driver > Search automatically for drivers Oct 10, 2017 · In any event, you need the driver for the fingerprint reader. -----Fingerprint reader . The TPM module is used to manage the integrity of the device, including Windows Hello data, BitLocker encryption. however, when I try to add my fingerprint, it says "We couldn't find a fingerprint scanner compatible with Windows Hello fingerprint", therefore I looked up the Internet searching for solution Oct 23, 2024 · Visit HP’s support page for your HP ENVY x360 - 15t and download the latest fingerprint driver for Windows 11. A 7/27/2018 . I have updated the driver (it did not May 4, 2024 · Not provided is perhaps not necessarily "dropping the ball" -- there are not always HP drivers for every component in the hardware - some drivers are provided by the Windows Operating System. Also, check if the Windows Biometric Service is running properly. Remove the fingerprint scanning function . When I go to Settings -> Sign in options --> Windows Hello Fingerprint it says "This option is currently unavailable - We couldn't find a fingerprint scanner compatible with Windows Hello. To update the driver: Right-click the fingerprint reader in Device Manager. If the specs don't say it has a Windows Hello fingerprint reader or a Windows Hello Face infrared camera --- then you don't have them. Do not worry. May 30, 2022 · Synaptics VFS7552 WBF Touch Fingerprint Driver. 4045. All appropriate drivers have been updated and current windows is V1903. Fingerprint drivers located in section: Driver-Keyboard, Mouse and Input Devices Jan 16, 2021 · I reviewed your post and I understand that the fingerprint scanner and Windows hello features are not working. Recommended / General Information May 31, 2020 · I just bought a HP laptop 450 G6. The option for fingerprint recognition is not showing up under Windows Hello sign-in options. 1099 Rev. Open + All Drivers. I already installed updated drivers, I even did a clean install of Win11 with no luck. Download the latest drivers, software, firmware, and diagnostics for your HP products from the official HP Support website. Feb 6, 2025 · Windows Hello Facial Recognition on my HP windows Spectre (Windows 11) stopped working over a year now. Open Windows Settings: Press Windows + I to open the Settings window. " In device manage r it seems like I dont have the driver for biometric. com/us-en/drivers/selfservic If it doesn't work after that, it can be a hardware defect - that the hardware is not detected. My company's IT department has exhausted their abilities to help me and have suggested I try this forum. Windows 10 pro. Jan 28, 2025 · Fingerprint scanner is not working in this device. Photos: Driver: Windows hello: HP PROTECT TOOLS: May 25, 2022 · Go to the HP website and click on Let HP detect your product. - Firmware - 15. However the fingerprint sensor is not working. Restarting my computer: I've restarted my computer multiple times, both after installing the drivers and after trying to set up Windows Hello. or. 13. When I go to Windows Settings and enter the Login Options, it shows 'Windows Hello fingerprint. I understand that you are unable to set up the fingerprint. Device_Manager_Biometrics_3 . Aug 28, 2017 · - It’s very important to have any form of SimplePass uninstalled seeing as it causes major conflicts with Windows Hello. cpl”, and click the OK button. My laptop is an HP ProBook 450 G8. If no updates are found, visit the HP website and download the latest fingerprint driver for your model. You can do this by visiting Nov 30, 2021 · I recently got a Dell Inspiron with Windows 11 preloaded. I've downloaded and installed the follow drivers off the HP site: sp151787. 10. Jan 9, 2025 · Create an account on the HP Community to personalize your profile and ask a question Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. Restarting the computer. Sep 8, 2024 · Check Windows Biometric Settings. Above is the driver available for my device. If the problem persists, consider uninstalling the recent update: Go to Settings > Windows Update > Update history > Uninstall updates. Refer to the steps mentioned below: Press Windows Logo key + R, to open Run dialog box. 27. May 25, 2018 · I followed instructions to install a different driver for the VFS471 fingerprint scanner. I also install "Synaptics WBF Fingerprint Driver" from HP official site but the biometric section does not appear in the device manager and also d Nov 13, 2020 · Look for and Right-Click on the fingerprint reader device > Properties; Tab Details; Under Property, “Device description” Under Value, look for the PID number . Apr 19, 2024 · Windows hello fingerprint is not working on my HP EliteBook 735 G6. Go to Settings > Update & Security > Windows Update, and check for any available updates. May 3, 2020 · Update your HP Software and Drivers. This will be the base situation from where to fix the problem. Jul 27, 2022 · After installing Windows 11, the fingerprint scanner for windows hello no longer works. My laptop model is elitebook 845 g9. my fingerprint sensor was working just fine , and then one day i needed to add another fingerprint , i opened the sign up settings , and when i try to add fingerprint the wizard (saying windows hello setup) flashes for a second and then disappears , when i try again same thing happens , i've been trying to figure out a solution for months and still nothing , i'm very May 20, 2024 · Open Category Software & Drivers. hp. I have updated the drivers, and bios and i have tried all possible solutions that i can. It updated my BIOS. Dec 4, 2024 · If your HP laptop's fingerprint scanner is not recognized or compatible with Windows Hello on Windows 11, follow these steps to troubleshoot and resolve the issue. 228. The fingerprint reader is optional. If there are any devices without drivers, one of them could be the fingerprint reader and you need to install drivers first before Windows can use it. Windows Face - Known Solutions: HP PCs - Troubleshooting Windows Hello Face Recognition . If the fingerprint reader hardware is detected in the Device Manager and you need a driver, there is one available. when i try to setup my fingerprint,its says that its currently unavailable and when i clicks on it then it says that we couldnt find a fingerprint scanner compatible with window fingerprint. Now my finger scanner doesn't work. HP PC Hardware Diagnostics Windows. You can try updating the drivers via Windows Update first. Nov 9, 2024 · My laptop no longer allows me to use windows hello to log in, using fingerprints or face id. 73. For more information, see HP PCs - Set Up Sign-in Options for Windows Hello (Windows 10). Feb 2, 2025 · Was the fingerprint and windows hello working when you received the laptop? There are no windows 11 drivers here. References / Resources . BIOS > Security and check [x] Fingerprint reset - Save BIOS settings and exit (4) Download and install from Microsoft Apps Store. 2. Open. Press the old and famous Windows key. exe. 5. As soon as I did, windows hello immediately started working. Set Operating System to Windows / Windows 11. May 5, 2024 · Not provided is perhaps not necessarily "dropping the ball" -- there are not always HP drivers for every component in the hardware - some drivers are provided by the Windows Operating System. Then type "Device Manager". Learn about your Device - Solve Problems Country/Region: United States loader Nov 23, 2023 · Hi i need help with my fingerprint sensor on hp elitebook 8440p. Nov 24, 2021 · Create an account on the HP Community to personalize your profile and ask a question Nov 28, 2024 · Model--Hp ProBook 430 G8 Notebook - 9250031 how can I download fingerprint driver for windows 11; how can I download fingerprint driver for windows 11. Biometrics is not showing in Device Manager, even when "Show hidden items" is ticked. Based on the description, it seems that the fingerprint driver could no longer be compatible with Windows 11. If not, click Get Started under Fingerprint and see if it allows you to register a fingerprint. In Windows, search for and open Sign-in options. updating everything to include fingerprint drivers. it is not shown in device manager and window hello fingerprint is still not compatible to fingerprint scanner. Oct 26, 2017 · Fingerprint Problem fixed for HP- DV 6 pavilion series after fixing Windows hello by installing synaptic fingerprint software then by installing WBK DDK fingerprint latest driver from website. Rebooted my laptop. 3. Options Jul 24, 2024 · I have encountered a problem whereby Windows 11 Windows Hello is not detecting the fingerprint scanner on my HP Envy 14 though it was working fine before. Click on the driver tab. Jan 7, 2024 · Open Software & Drivers. @ PeerOne: I would get the driver from the HP site with the right driver match IF HP actually bothered providing driver updates. 4 days ago · Windows Hello Fingerprint & Facial recognition on Windows 11 Pro on HP ProBook Since the last update on or around 03/14/25 my fingerprint option has quit working. Open the Settings app, go to the “Accounts > Sign-in Options” page, click on “Fingerprint Recognition (Windows Hello),” and then press “Add a finger. Next Set up a fingerprint reader: In Windows, search for and open Sign-in options. Depending on the model, the fingerprint sensor might be integrated into the top cover / keyboard area. May 14, 2020 · I'm going to teach you folks how to make your HP laptop fingerprint sensor work with windows hello. Feb 5, 2020 · Let's remove this option in the Fingerprint section of Windows Hello. For example, ELAN After installing the newer driver, opening the Sign In options screen suddenly showed an additional header "Windows Hello" with a button to add a fingerprint So far, working like a charm. What is the product number of your computer? Follow the below steps to set up Windows Hello. Remove all fingerprints in Windows Hello together with your PIN code and do a reboot. Open all . 1 driver supplied by HP: Oct 7, 2019 · I'm heaving trouble using the fingerprint scanner on my Laptop. Jan 5, 2025 · Method 2. https://support. Press Win + I to open "Settings". In particular, I have looked at my Device Manager app and found that May 20, 2021 · At the sign-in option in settings at fingerprint option there written: "We can't find a fingerprint scanner compatible with windows hello fingerprint". Once the fingerprint reader is Feb 11, 2025 · Hi I have HP EliteBook8540p with windows 10 x64 installed which have a fingerprint sensor but I can't use it beacuse of driver unsupported please tell me how can I use it even if that include a manual modify to the driver Jun 19, 2022 · Hi Everyone, I have brought Hp Elitebook 840 G5 a few days ago, I'm using windows 11 latest version. (This also applies to Facial Recognition) Where could the problem be in; driver or sensor? is there any fix to it? Nov 29, 2017 · hello everyone. Enable Fingerprint in Windows Settings. I tried to install a new driver from Hp website, but after installing it still didn't show up in device manager, and still the fingerprint is not working. Our devices are running either on Windows 10 22H2 latest release or Windows 11 23H2 latest release. exe . Under Settings > Fingerprint Recognition (Windows Hello), it says "We couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint". When I go to Windows Hello, it indicates there is not a Fingerprint device available.