Servicenow dependent field on catalog item. get the choices dependeds on category .

Servicenow dependent field on catalog item Based on the values selected in it, List Collector #2 and List Collector #3 may or may not be displayed (they are initially hidden through Catalog UI Policies). On selection of B, two new variables should be displayed on the form and on selection of A or C these variables should diasappear from the catalog. dependent on single table 2. Repeat step 3 for each of the remaining dependent fields, configuring them to be dependent on the appropriate preceding field. Catalog Form: Here You can see on upper form I wanted populate the fields like company field dependent on Country field and Office Site field dependent on Company field . Hello ServiceNow Expert, Need your assistance please, I have this requirement where I have a list collector field in the catalog item form that is dependent to another reference field. First, select company. I wanted to some variables dependent on 2nd choice of question in catalog item. Contract Extension . free_text_field_name then pass that to the table the Technology field is referenced from. 1. var_name). Integrations. Dependent Question = Please select catalog item to update. now in my case, what I need to achieve is when User Setting the variable conditions field to only have the catalog item dependency does allow the field to work without errors and im able to select a field but 'Keywords' is the only selectable one. once you have choices How To Make A Field Dependent On Another Variable On A Service Catalog Item. Not In A Form. How can I achieve this? My fields are : Region/Country/Location Hi All, Please take a look at Article below: 1. Learning Build skills with instructor-led and online training. You first select a user from a reference field which will populate a select box field with assets that are assigned to that user. Just FYI, there is a script includes called, that contains the list of options for that fields. Servicenow - Service Catalog Reference Field - Insert different column than the display value. When you change the value of that field automatically the price field set. I want to remove some choices from Field B depending upon the Field A. Regards, Vardhini. For a catalog item, I set up three variables with the same Order value. Catalogue client script for dependent variables in Developer forum Friday; Reference Qualifier not working on Lookup Select Box variable in Developer forum 2 weeks ago; Dependent Choice Variable in Catalog Items - Hopefully Using Catalog Builder and/or Variable Sets in Developer forum 09-25-2024 Documentation Find detailed info about ServiceNow products, apps, features, Visible dependent field Go to solution. The Devvies 2025 are here! Documentation Find detailed info about ServiceNow products, apps, features, and releases. The 2nd variable is a single line text field that i have set to autopopulate on the first field choice. But we need both onLoad and onChange client scripts and script rendering may There are a few Service Catalog variables support specific attributes to define the behavior and restrictions for variables. In both tables, the Subcategory field is a dictionary item that is dependent on the Category selection. Go into your sub-category variable and configure each choice by adding the dependent value to each choice. Go to solution. e. Second variable is the reference field to the Catalog item table. If I select Bangalore from location, In Area field the values should populate related to Bangalore. country (multiple values to be selected) - list collector - referring to company table- (country field) When you open configure dictionary for price field you have dependent section, in that dependent section you can add that field on which you want that price depends on. Nithin21. Access Extension. I am trying from onChange Client Script but in I need to create dependent fields in a ServiceNow catalog item. How to achieve this. Scenario: I have a table called “mapping” where I have 5 fields as described : Field 1 – choice type - which have few value Hello , As per servicenow, you can only select reference field type as a dependent fields. I've been attempting to create Category and Subcategory fields within a Service Catalog item that references the sc_request table. I found an example in a similar post and modified the script a bit. If you need to have multiple display values in the same table, you can use UI Macros. Now I want to create a new variable below this ("Select Catalog Item") which will show all available variable under this Item. If it is, enable the Contract Extension field and disable the Employee Extension field. Request Type 2. There are a couple of moving parts in order to get dependent variables on a catalog item. Step1: Remove all choices from Support subcategory > Save the Catalog Item Step2: Create a Catalog Client Script > Onchange > Support Category Solved: on change of gid, email and first/last name should auto populate from user table in catalog item. And in drop-down "B" the values will come from a particular reference table . When I choose select box variable on Item 1, I want to set mandatory variable on Item 2. Partner Grow your business with promotions, news, and marketing tools. Article Category and Article Subcategory. To get this 'fixed' functionality before upgrading, make a copy of the Script Include named SNCCatalogUtil and then change the Reference qual on the Dependent question Dictionary Entry with the updated name. Pallavi Gawand1. ; Impact Drive a faster ROI and amplify your expertise with ServiceNow Impact. javascript: 'u_cost_center_type=location^u_company='+current. I doubt - sys_choice table having an entry and make any custom table or decision That a catalog item has a category field value dependent on a log-in user group member. If Hello, I have created a catalog item in which Question 1 type is select box, if here user selects an option based on that Question 2(select box) options should be shown. Hi Jason, If you're referring to requested_for being in a single row variable set, it's treated just the same as if it weren't in Catalog Client Scripts (g_form. See demos and learn more about the Xanadu ServiceNow Learn more about ServiceNow products and In email variable there is auto populate table select dependent field as GID and dot walk path email for email variable and if your both field type is select box then write On-change Catalog client script. in Developer forum yesterday; How to search on MRV variables within reports or list view for Catalog Items in Developer forum yesterday I have a catalog item which correctly displays security zones in a dropdown menu (options depend on selection of other field) when i make a request via ESC: however when i do exactly same thing via backend, those options are not populated. and it should be dynamic. Edit the dependent variable (e. get the choices dependeds on category . 7eb3fe1d1 Now, if I hard code my "Reference qual" like this: I have 3 fields in a catalog form. Partner Grow your business with promotions, news, and marketing tools for partners. Form Administration. Table Form: Catalog Form: Here You can see on upper form I wanted populate the fields like We would like to show you a description here but the site won’t allow us. -- One created last with same order value will take precedence. All the possible entries for both fields can be found in the “sys_choice” table. User wants to select I am trying to add dependent fields in service catalog. I am trying to create a Client Script for a Catalog Item where a Select Box choices are dependent on selection of other Select box options. added one more variable select box (persona) and added few values in it which are dependent on persona grouping. Field A (Type Selectbox) and Field B The Service Portal is a great way to standardize the data users send in when creating tickets or launching fulfillment workflows. I need to get the name of the items to remove the groups that contain a certain phrase. runa: if you are making some dependency between two "variable" , you will not achieve it by "dependent field" functionality, this is only valid on form level. The second checkbox, the gap between 2 checkboxes still remains as I believe space is being held for those dependent checkboxes in the right column? Have put the dependent checkboxes to the right Dear ServiceNow Community, I am facing an issue with visualizing the following hierarchy in a Catalog Item, where all fields are reference fields: User selects Location Then Building Then Floor Finally Room The hierarchy is structured as follows: Room depends on Floor Floor depends on Building Bui Hi All, I need some help related to the following scenario which falls under catalogue Onload - Client script. So this how I set up the Catalog UI Policy for Check if there are any unusual configurations on the catalog item form, such as custom sections or fields, that might be causing this issue. Tera Contributor Options. Turned out that I just needed to use javascript: in the advanced reference qualifier field on the variable. The dependent value's here are the same as the values from the field category. You didn't mention the type of fields you are referring to, A choice field dependent on value selected on reference field can be achieved using client scripts as well. Now the catalog where I am defining it is contains ordered guide, Location filed is set on one page and the Unfortunately, ServiceNow doesn’t support dynamic refilling of choice lists out of the box based purely on parent choices without some customization, such as using Reference Qualifiers or Client Scripts. I got Fruit, Alcohol, Electronics categories in the Article Category variables and more like this. I am trying to add dependent fields in service catalog. Any one please help m I have 2 variables in my catalog item as you can see in the picture above. How can I achieve this . toString That a catalog item has a category field value dependent on a log-in user group member. (from a customized table) I do populate a list collector variable with relevant values at once based on the selection from a select box variables. I have tried it in my PDI and it Hi all, I have a catalog item that I want to use multiple select boxes on. item_option_new). Mark Roethof. I need the value select in one variable as a filtering criteria in another. I have implemented some checkbox variables on a catalog item form. I have an excel list containing the catalog names and new owner names, but it. While this field's display value is the text of the question on your form, the field is a reference field pointing to the variable table (item_option_new). I want all those select boxes to have the same choices. 0 Helpfuls Reply. 3. If it's not "Contract Extension", disable the Contract Extension field and enable the Employee Extension field. Set the dependent variable to "S" and set the "Value When" field to "B". We would like to show you a description here but the site won’t allow us. Regards, Harshvardhan Unfortunately, variables do not have a dependency like fields on a form do. When you dot-walked to dependent item. Sub-Category . Issue: when i open form and select sales Documentation Find detailed info about ServiceNow products, apps, features, and releases. Ex:- Below I have selected "Naveen Learning" Catalog Item. This is not work There is a field in alm_asset table named “Substatus” that is dependent on a field named “State” in the alm_hardware table. In my catalog item, these fields are hidden by UI Policy on all except Workflow Script Not Populating Reference Field on RITIM in Developer forum 4 weeks ago; Filter reference field based on another reference field in Developer forum 11-18-2024; Auto Populate Not Working if Dependent Question Has a Default Value in Developer forum 11-01-2024; Catalogue client script for dependent variables Documentation Find detailed info about ServiceNow products, apps, features, and releases. This approach will walk through how to do so where the second variable is a Dependent is not possible in service catalog. In episode 7 the question came up how to setup dependencies between e. Catalog Items contain questions that gather information from users to create a record in a table. When I add the extra variables inbetween it breaks up the checkboxes into two different options labels. getValue('var_name')) and reference qualifiers (current. How can achieve this? How to get ${field_name} values from UI Macro or other scripts. Lists. Table Form: Catalog Form: Here You can see on upper form I wanted populate the fields like com Verify that the options in the dependent field update dynamically based on the department selection. Am guessing the Technology field is a reference field if that's the case you need to get the field value from the Other field using g_form,getValue("free_text_field_name") if the form is on a Record Producer you will need to use producer. On Table form there is option like dependent field but on catalog form how to achieve this. The easiest way to do this is to scroll down to the choices and In a catalog item I have 2 variables. For new table everytime you don't need to add columns, changes in Ui policy of every catalog item. Key Management Framework. But when the record producer is loaded in platform view of Reference column in the table, and there is also a value of the dependent. I have two select box variables in catalog item. price and for no role users this is not populating but for ITIL or admin user it populates fine. xiaix. If a user is a no role user, is expected behavior that they can't see the auto-populated data? One variable is a reference to catalog item table. End users use this Service Catalog item to create incidents. I am part of group A when I go to the form I can see categories 1,2 and You go into the system u are part of group B you can see categories 3,4 should visible. Whenever I select a table there are no options coming up when I Create one table in which it store subcategory, category, catalog item table name and catalog item. And I need dependency between those both fields like when user selects 'Title Family' as 'Audit' the 'Title' field should show options below to 'Audit' like 'Audit I', 'Audit II Hi All, I am working on the catalog item where I have three fields Country, Company and Office Street(type - Reference fields on catalog item form) which I am referencing from the 'core company' table. How can I create a variable in New Item, Which will show all variable of the selected Catalog Item that user wants to modify. For Example, the First variable is type select box ( Which You would use this if you have a record producer that has a Select Box where the variable below is dependent on the choice a user has made previously. Mark as New; Bookmark; Subscribe; Catalog item field visibility based on the Req_for is belong to a particular department in Developer forum Thursday; Documentation Find detailed info about ServiceNow products, apps, features, and releases. Thank you in advance. Access Extension Documentation Find detailed info about ServiceNow products, apps, features, Dependent variables on Catalog item Go to solution. They are User Role, Hardware Bundle and Software Bundle. So I have a catalog Item which has a few fields. in Virtual Agent forum Thursday; Make attachment mandatory when reference field value is selected to "others" in catalog item in Virtual Agent forum 2 weeks ago; Variable value not passing to catalog item from order guide via rule base in ITSM forum 2 weeks ago In the script, use an if-else statement to check if the selected value is "Contract Extension". For example - when user will select something from drop-down "A" then in drop-down "B" few options/drop-down values will be automatically added . I have put the value it needs to be in the "Default" field on this variable, i. record producer dependent variable. Field A (Type Selectbox) and Field B(Type List collector). This often comes as a requirement to add to the Create Incident record producer. We did something very similar. I know a way of doing this by client script using Add option, clear option, but a As per servicenow, you can only select reference field type as a dependent fields. Here in location variable I have added 3 values Bangalore,Chennai,Mumbai. I have 3 fields in a catalog form. In the "Dependent Variable Display" field, add the information you want to display for I've been attempting to create Category and Subcategory fields within a Service Catalog item that references the sc_request table. Hello. variable_set: Reference to a I have requirement where one field is dependent on the other field. ; Store Download certified apps and integrations that complement ServiceNow. So, I have created a Reference field Hi all, I got a catalog Item where I run data lookup policy. The second step is to select department. I have two variables 'Model' with more than 50 choice list values, and another values as 'Spare Part' with more than 200 choice list values need to make Spare Part field dependent on the value selected in Model Field. In this case, does the value entering the column need to be in the table described in the value of the dependent to be stored? Please tell me how to use the dependent. My issue is that the default display value in Q1 is the "display_number" field, I am creating dependent Variables on catalog item via client script. Request type: Onboard I am attempting to use Catalog Builder and/or Variable Sets to set-up what in standard forms would be called dependent choice variables. I understand this can be done through client script. We are creating a catalog item where lookup select boxes are dependent on one another to choose a room at a facility. I have a List Collector variable on a separate catalog item B, referencing the sc_cat_item table: When I go to catalog item B and type "shop", catalog item A does not show up: Why? Documentation Find detailed info about ServiceNow products, apps, features, and releases. When the requested for is selected the values of User Role, Hardware bundle and Software Bundle have to auto-populate based on the Requested for. There is an OOB catalog item 'Create Incident' feature from the 'Help' section of the Service Catalog. Check for Attachment Widget: If none of the above solutions work, check if there is an Attachment widget on the catalog item form. When your form has many fields; however, a single lane to scroll through can be a strain for end users. Our development teams are driven by the goal of providing our partners with intuitive interfaces, end to end support, and a seamless cross-device experience all while setting up the business for massive scalability and Hi All, I have a catalog item. Mark as New; Subscribe to RSS Feed; Permalink; Print; Report Inappropriate Content ‎02-20-2019 10:02 AM. How can achieve this? Hello All, I am creating dependent Variables on catalog item via client script. Hi, You should check the table name from your subcategory field in catalog item i. However, you can write this in a modular/scalable way, create a catalog item ( for request ) and a record produce ( for incident ) and bind them via Order Guide. I have a List Collector item in my Catalog item (accessed through the Service Portal). So, if Item 3 variable is created with 100 order & there exists Item 1 variable with order 100 then Item 3 variable will take precedence. ServiceNow Learn more about ServiceNow products and solutions. Script: Documentation Find detailed info about ServiceNow products, apps, features, and releases. Tera Category. Hello community I need the update the owner field of each catalog item. If A is selected, only 'A' from other field should be populated, If other than A is selected, all other choices from field should be populated. Dependent variable on Catalog item Go to solution. I'm having an issue where the customer wants to add some single and multi line text variables to two of the checkboxes. I have tried it in my PDI and it worked for me. I want to only show those catalog items in second reference variable which has the category I selected in the first variable. Now the catalog where I am defining it is contains ordered guide, Location filed is set on one page and the dependent field is set on another page. Please anybody can help me with this?? Thanks, Atik Bagwan A Quick Guide to Adding a Wizard Section to a Catalog Item in Catalog Builder! in Developer articles 2 weeks ago; Auto Populate Not Working if Dependent Question Has a Default Value in Developer forum 3 weeks ago; Catalogue client script for dependent variables in Developer forum 4 weeks ago Hello, I'm currently working on a Catalog Item were I lookup data of the knowledge table. Please mark my answer correct and helpful if this works for you . It is working as expected in the service portal. Type = "Select Box" , choice table = "cmdb_ci_appl", choice field = "Category Hi Jason, If you're referring to requested_for being in a single row variable set, it's treated just the same as if it weren't in Catalog Client Scripts (g_form. Create the variable Category: 2. The issue that we are having is the Need Help Designing a User-Friendly Solution for Mass Data Upload in ServiceNow in Developer forum 3 weeks ago; Workflow Script Not Populating Reference Field on RITIM in Developer forum 4 weeks ago; Do not omit new button on a catalog item related list in Developer forum a month ago; getting sys_id of currently open catalog form To show different information in a single variable based on the selection of another variable in ServiceNow catalog item, you can use the "Variable Dependencies" feature. CompanyName. I tried to achieve this with help of client script (type - onchange) using addOption() and removeOption(). Cause For variables that pull up data from Choice (sys_choice) table, if Hi Community. Tera Guru Options. It works fine but user asked me not to populate values at once. In this case, I have more than 100 choices which I couldn't use add or remove options in catalog client script and also couldn't use dependent value, because for other choices there is no dependency. Similarly, for field 3, set the "Dependent" field to field 2 and specify the "List" that should be displayed when field 2 is selected. Similarly, in Catalog item, how to make SubCategory variable dependant on e,g. Several types of service catalog variables are provided. Learning Build your skills with instructor-led and online training. in Virtual Agent forum Thursday; Make attachment mandatory when reference field value is selected to "others" in catalog item in Virtual Agent forum 2 weeks ago; Variable value not passing to catalog item from order guide via rule base in ITSM forum 2 weeks ago I have a requirement to make catalog item available from portal, if logged in user has role 'itil' and belong to a specific business name (which is defined through a custom string type field in user table) I have defined the catalog item Available for as below, however it still displays for any logged in user. The field category: With the field subcategory i'm stuck. Store Download certified apps and integrations that complement ServiceNow. The field has 3 dependencies(catalog_item,variable_set,applies_to): catalog_item: Reference to the catalog item. I want that the variable 1, which I called Country, to retrieve data of the Column 2, the other ones from the column 3 and 4. dependent on two tables using referene [SOLVED]: - Dependent variable on Catalog item using Lookup Select Box Hello ServiceNow Expert, Need your assistance please, I have this requirement where I have a list collector field in the catalog item form that is dependent to another reference field. For eg. Question reagarding catalog in Developer forum 2 hours ago; Questing regarding catalog in Developer forum 2 hours ago; Easiest way to remove a specific catalog item from 'Popular items" widgetfrom Service Portal homepag in Developer forum yesterday; Add UI button on portal list in Developer forum yesterday Filter reference field based on another reference field in Developer forum 2 weeks ago; Catalogue client script for dependent variables in Developer forum 10-25-2024; Dependent Choice Variable in Catalog Items - Hopefully Using Catalog Builder and/or Variable Sets in Developer forum 09-25-2024 Variables in a single row variable set are available in the Dependent question field as of Vancouver (patch 2 or maybe earlier). The issue i'm facing is that on the universal request my subcategory variables are dependent from the variable you choose on the category. Then I can make use of the "Clear the variable value" feature on my Catalog UI Policy Action whenver the value is hidden, it is also cleared. I'm trying to create a dependency dropdown in a catalogue item, depending on the choice i make in the parent dropdown, i only want to see the corresponding data in child dropdown. I have a List Collector . Tera Expert Options. I would like to change the items displayed in the department question depending on the company selected. I have a catalog item that has nine checkbox variables on it. so if i select the asset it should list the asset which belongs to user company. (Variable Item 2 dependent by select variable catalog item 1) I was try config UI policy, but not apply to other catalog item. In the Catalog variable form, under the Type Add the dependent values to your choices. Can you help me to config the issue. You might find episode 33 of TechNow helpful in constructing your solution. To be more precise, the column Location is a reference type, and it's dependent the company. i'm trying to write a client script for a catalog item to populate a reference field, based on another reference field. I am trying from onChange Client Script but in I have the raw data in excel as below (just sample, we have 100s of lines), And I have created two choice fields called 'Title' and 'Title Family' on the catalog item. Impact Accelerate ROI and amplify your expertise. variables. Impact Drive a faster ROI and amplify your expertise with ServiceNow Impact. SK36. Category: Type = "Select Box" , choice table = "cmdb_ci_appl", choice field = "Category" Sub-Category: Type = "Select Box SubCategory is dependant on Category. First variable is the dropdown of the list of category. -Thanks, AshishKMishra A Catalog Item is a form used to submit information, a request, or to create a task. If you are using catalog ui policy or catalog client scripts to hide them in portal, same can used to hide them in RITM and TASK by checking the Applies on Requested Item view and Applies on Catalog Task checkboxes in UI policy/catalog client script under when to Hi All, I am working on the catalog item where I have three fields Country, Company and Office Street(type - Reference fields on catalog item form) which I am referencing from the 'core company' table. I really appreciate the help on this issue. For example: remove the user's association with the groups that contains the words "technician" in the group name. They must be from the same row. I ha I am trying to create a service catalog form for returning assets. I got two fields in catalog item. Here both user table and asset table both as company field. Following questions are auto-populated based on the article choose in Q1. For example the the catalog item has a Select box variable with 3 variable choices A , B, C. ; Partner Grow your business with promotions, news, and marketing tools for partners. We have a combination of variable and multi-row variable set. I have requirement where one field is dependent on the other field. In my catalog item, these fields are hidden by UI Policy on all except Documentation Find detailed info about ServiceNow products, apps, features, and releases. Like this for Chennai and Mumbai also. If you are auto-populating via the new (Utah) tab in the variable, you will not see this variable in the Dependent field list until Vancouver. I have a catalog item with a variable set that includes 'business unit' as a reference from the OOB 'business_unit' table, 'business group' and 'business function' both of which are lookup select boxes to a custom table with reference qualifiers dependent on business unit. Request Type. Create the variable Subc How do I make Virtual Network dependent on the selected Azure Subscription in the catalog item if I have the configuration below?. In the Article Subcategory there is tens of datas: Orange, TV, Stereo, With the E-Signature plugin active, I have found out that it is possible to setup a catalog task for a signature by setting the following fields: E-signature document - Set to the managed document the user is to sign E-signature template - Set to the template that is setup for the E-Signature Assign Documentation Find detailed info about ServiceNow products, apps, features, and releases. (Figure 1 in the attached file) In catalog item, there is a reference field reference to alm_asset table, and requested by field reference to user table. 2. In this situation we are using a Record Producer in a Service Episode 8 - Different kind of dependencies within the Service Catalog Variables in ServiceNow. Mark as New; Bookmark; Subscribe; Mute; Subscribe to RSS Feed; Permalink; Print; Report Inappropriate Content ‎03-26-2019 07:44 AM. Based of given choice Yes/No, show the next form to user. Use App Engine Studio (AES) to easily create customized Catalog Items that users can access in Service Portal and on mobile devices. 08-25-2017 12:18 PM. Campus > Building > Floor > Room We have reference qualifiers and variable attributes setup so that only buildings for the correct campus show up, only the correct floor for the building show up and I'm trying to get the correct setup for room. Thanks and Regards . Azure Subscription is a lookup select box using [cmdb_ci_azure_subscription] table; An multi-row variable set with the following variables: In Portal, I have two catalog items (Item 1, Item 2). Server certificate variable will be dependent on Location Variable. Let me say Country, State, City (I am using the Lookup Select Box to retrieve data from this table). See demos and learn more about the Xanadu release ServiceNow Learn more about ServiceNow In email variable there is auto populate table select dependent field as GID and dot walk path email for email variable and for copying fields when converting incident to ritm (requested irm) in Developer forum 4 hours ago; Article- Enable also request for (For reference field in catalog items) in Developer forum yesterday; Article- ServiceNow Studio in Developer forum yesterday; Searching for data based on incident number in ServiceNow IDE, SDK, and Fluent forum Friday I have a multiple choice of variable. Access Extension Hi, I am trying to create a Client Script for a Catalog Item where a Select Box choices are dependent on selection of other Select box options. Documentation Find detailed info about ServiceNow products, apps, features, and releases. I crated a Catalog Item, in that I need Country variable to be dependent on Location Variable. So my "Environment" field in my MRVS is a Reference field, and this is what it looks like: My "application_sys_id" field is at the Catalog Item level, and is a Single Line Text field. There you can find the details. If any one can know please help me. Save and test the catalog item. question, what you were actually looking at is the question field on the options table (sc_item_option. You can write onchange catalog client script on field category. However, this article Service Portal Catalog Items: Regex Field Validation [Madrid] suggests that it should prevent submission. Documentation Find detailed information about ServiceNow products, apps, features, and releases. But I ServiceNow Learn more about ServiceNow products and Catalog Item "meta" field Go to solution. plz help , Thankyou, Tanya Hi, I am trying to create a Client Script for a Catalog Item where a Select Box choices are dependent on selection of other Select box options. Hi All, I have one Requirement on Catalog Item, in that form i have company variable and Department variable, and company having some dependent departments for Example: Under HP Company we have IT, Software, Hardware Departments, and etc. Tera Patron Loading Catalog Item variables of type Lookup Select Box can take a long time to pull up the drop-down options for the variable. Thank you very much. The second variable should be visible upon selection choice of the first variable. Prepare two questions for the catalog item. Variables allow you to specify questions for a catalog item. So user can select for modification. They should get their values from already exsiting variable on the universal request table. I can't understand why this is so fucking hard to do and tried to solve it with catalog client scripts that use glideforms and gliderecords. . Please check below snapshot- Refer below doc for more info Then, include your question set in the catalog item. Then, based on the selections made in List Collector #2 and List Collector #3, specific Catalog Items are displayed (via Rules Base conditions). A choice field dependent on value selected on reference field can be achieved using client scripts as well. Send Notification with Catalog Item Variables Information | Notification | Email Script in Developer blog 8 hours ago; Reference Qualifier not filtering records based on String field input. Please check below snapshot- Refer below doc for more info - Then, include your question set in the catalog item. As per the choice selected in variable "a", variable "b" should have choices related to the previous variable. But we need both onLoad and onChange client scripts and script rendering may consume to fetch Hi All. Field B is dependent on the choices of Field A. e, Goto Maintain items --> Search Catalog item --> go to variable / variable set tab --> Open the Subcategry variable field and check table name and dependent value. whenever user select 2nd choice of question, only that time those dependent field should be visible. Reference = will be auto populate This post is to show how you can create a dependency between two variables similar to the Subcategory and Category field dependencies on the Incident form. For example: Category: Applications Subcategory: ServiceNow, Salesforce, Excel, Word, Powerpoint. For choice fields use a catalog client script that does a GlideAjax call to get the proper values and populate them in the dependent field. wrote a onChange catalog client script. Create one client script using glideajax and call script include to set subcategory value as per category. Sarthak How to get ${field_name} values from UI Macro or other scripts. You just add columns in new table. I have 2 variables on Catalog item. Example: Profile Name field (List Collector) will only display choices associated to the Application (Reference Field) being selected by the user. This item is a list of groups the user belongs to. Solved: on change of gid, email and first/last name should auto populate from user table in catalog item. My instance is in LONDON version. , Team) and use the Depends on field. i have a custom table called u_u_hierarchy inside two columns column 1: top_level_folder type string value "A", "B" column 2: second_level_folder type string value "1 ACL for Catalog Item Category Condition Not Working as Expected in ITSM forum 8 hours ago; Setting RITM stages in subflow issue in Virtual Agent forum 17 hours ago; Create a Catalog Item with a 'repeater row' in ITSM forum yesterday; Hide Following button on sc_task table in ITSM forum yesterday; Below script in nor working correctly in ITSM I need help to make a catalog item with 1 select box for category and 1 for subcategory. g. For that matter, I've been attempting to do the same thing with the incident table. On catalog item A, I put the string value shop into the "meta" field. Catalog Items can be used to: Typically, when I set up Catalog UI Policies where I am showing/hiding fields based on conditions, I opt to set the condition on when to hide the variable. Example) If the company name is ABC, only those whose department name includes ServiceNow Learn about ServiceNow products & solutions. Let say variable "a" and variable "b". Is the fastest way to do this to use the Choice Table and Choice Field options? If so how do I use them. Step 4: Use Variable Dependencies for Choice Fields (If Applicable) If the fields are choice fields rather than reference fields: Navigate to the catalog item form. so the requested field autopopulate with username who logged in. I tried to emulate the the way it is set up on the Catalog UI Policy table. Category: Connectivity Subcategory: Wi-Fi, VPN, Bluetooth . Added variable select box (persona grouping) and gave few values in it. , If you want to populate 'Short description' of catalog item which you have selected in "Please select catalog item to update" then go to the Variable "Short description" (your variable name may be different) and use "Auto Populate" option. When a user selects a value in one field, I want the available options in other fields to adjust based on that selection. Hi Team, I have a record producer form, where i have to create 3 variables field . When the Location is selected as Onsite, the Country should populate all Onsite Countries and when the Location is Offshore it should populate India. Basically i want to take the selected user in the u_requested_for field, look up their computer from the cmdb_ci_computer table, and then populate the u_cmdb_ci field on the form with that value. How to make a drop-down filed in catalog item dependent on other drop-down field . Please refer the link below. Hello @Jasmene Nett . region (one value to be selected) - select box type. The first catalog question (Q1) is a reference variable on "kb_knowledge" with a few filter to limit the list. Catalogue client script for dependent variables in Developer forum a week ago; Change font color and size for specific catalog item short description in Developer forum a week ago; Facing an issue in portal level in Developer forum 2 weeks ago; How can we Hide choices for a reference field in service Catalog in Service Portal in Developer forum Hi @Mark Roethof I've implemented similar type of choice dependency to one of my record producer variable. The Select Box fields are: 1. Tera Contributor Report Inappropriate Content ‎05-10-2023 04:10 AM. No need for a script include. If a user wants to add a subcategory Yes, Its possible through single catalog item and using If condition in workflow for incident path. An example would be I want a list of service offerings to select based on the initial I need to display 2 extra variable fields on the selection of a Selectbox variable choice in Catalog Item. Field Encryption with Key Management. there is 2 question , I have added in catalog item. The good news is that it is extremely simple to add in new sections into the variable layout via a special field type we refer to as the 'container'. Try removing any customizations temporarily to see if the problem goes away. What is the simplest way of achieving this? I was thinking of using OnChange client script. msed inm sbamt wmohpr arolji ulxjg jxaml zlcpwa ynakpwz irozefnn