Microsoft warranty claim xbox controller Aesthetics are 10/10 and the tactile grip on the back and triggers is nice. 40 hours of battery life for extended gameplay. Check your Microsoft warranty. , 800 Superior Avel, E, 21st The Xbox Elite Wireless Controller Series 2 is Microsoft’s fancied-up, premium version of the stock controller. For any warranty claims, technical support, or service requests, please contact the manufacturer directly. Additional information on Game support can be found here: How do I get the right game support? Controller serial numbers are 14 characters long and don’t include dashes. On the Microsoft portal where I can register the warranty, it now says that the controller no longer has a warranty, so I can’t register it again. Unfortunately, this is not something I or other users on these forums would be able to help with. The only option to check for your controller's warranty adjustment is to contact Microsoft Xbox Support according to the official Microsoft website: if you're in the United States, your warranty for the controller is 90 days while the warranty for the actual system is one year. It is now October 2023 and the warranty for the controller has already expired. Here are some steps you can follow to claim the full 12 months of warranty: Visit the Microsoft support website. Press and hold the Xbox button on the front of the console for approximately 10 seconds. 39. I have troubleshot and done everything possible to get the controller to turn back on. Your eligible Microsoft Xbox product against Accidental Damage and Breakdown for one (1) claim up to the Original Purchase Price of the Xbox controllers OR one (1) Xbox Elite controller is also warranty and continues for the remainder of Your Term as shown on Your Policy Details, for a maximum of Buy Microsoft Xbox Series X Wireless Controller (Black) for the best price in Pakistan. Soon afterwards I received an email that my service order was To review legal documents about the Standard Limited Warranty, Microsoft Complete extended service plan, and extended hardware service plan for business here, see: Elite Wireless Controller 2. So how am I supposed to repair a broken controller that I cannot fix myself? Recently within the last year or so, Best Buy has changed how they fulfill the warranty on consoles. Got an xbox controller, within warranty, with bad stick drift so I'm attempting to make a claim on that warranty. Screenshot of one of the repair order is the above. 71. My name is Josef. The lawsuit against the 'drifting joysticks' issue on recent Xbox controllers is still continuing. I would like to file a warranty claim for repair. I want to know. Select submit a request. Select Information & Support and, if necessary, select Register to register the device and view coverage details. Check your Microsoft warranty and create service orders. 2,852. Get Microsoft Complete Protection Plan when you purchase your device. Fast forward to now, the controller that came in the box is having stick drift and Controller serial numbers are 14 characters long and don't include dashes. one year warranty on controller I bought new Xbox series x with controller and they say out of warranty so I bought new Microsoft controller and the warranty paperwork once again clearly states 1 year on it Hello, yesterday I got my Elite Series 2 controller from the Microsoft Store, I registered my device and fond out that I have the standard 1 year warranty. Used the service chat to arrange a replacement. Support asked for my details such as the invoice, which I quickly provided. Select Register device at the top of the page to begin the process of linking a new Xbox console or accessory to your account. Around 30% of Xbox owners use their warranty for controller issues. 1 of my 2 controllers that has stick drift (ridiculous this is still not just something Microsoft fix out of warranty, sale of goods act in the UK means you should) has been agreed for exchange under Click here and we’ll get you to the right game studio to help you. Accessible help and resources to get your Xbox questions answered. Browse our store for more Wireless Controllers. I had that controller exchanged for this one. ; If you have the Xbox Elite Wireless Controller Series 2, the 14-character serial number is in the lower centre on the back of the controller. Check your warranty Sign in to check the warranty status on your controller. Check warranty status. I love my controller, it really is amazing, but for $160, it really does need to be covered better than a 90 day warranty, and I expected a little more from Microsoft. Xbox Wireless Headset Ear Cup Replacements. In an explanation on the official Xbox website, the company highlighted that "a small percentage" of owners had reported mechanical issues with the controller, hence the For help registering your Surface or Xbox, see Manage devices used with your Microsoft account or Getting your Xbox device serviced. " Select "Xbox. Click here and we’ll get you to the right game studio to help you. Xbox replacement components provide you the freedom to make repairs to out-of Here are Microsoft’s costs to repair your Xbox and other Xbox devices out-of-warranty: Xbox Series S: $199. To check the warranty status for Microsoft accessories To get started with a service order, go to account. Enhance your gaming with Xbox Elite Wireless Controller Series 2. " Select "Hardware Problems. The warranty update announcement by Microsoft explains, "We've received claims that a small percentage of our customers are experiencing mechanical issues when using their Xbox Elite Wireless . In the US, there was an unofficial I have commented in a couple threads in this sub that asked about extended warranties for the upcoming Xbox Series console through Geek Squad (Best Buy), and Walmart, etc and I tell Click here and we’ll get you to the right game studio to help you. com/devices/, locate your Xbox system, then click "Show Details". Is the warranty cover for this problem under To review legal documents about the Standard Limited Warranty, Microsoft Complete extended service plan, and extended hardware service plan for business here, see: Elite Wireless Controller 2. Additional information on Game support can be found here: How do I get the right game support? I purchased an xbox elite series 2 controller that lasted 5 months and the right trigger is grinding and not pressing right. Finally, press and hold the Xbox button on your controller. Before shipping the Click here and we’ll get you to the right game studio to help you. Microsoft Xbox Wireless Controller for Xbox One, S/X and Other Platforms. Your controller serial number may not be recognised if you've never connected your controller, or if you connected for the first time within the last 48 hours. 00 Xbox Wireless Headset Ear Cup Replacements: $10. The Xbox Elite Series 2 controller has a warranty of 90 days. Xbox replacement components provide you the freedom to make repairs to out-of Xbox: In-person support is not currently available for Xbox devices in the United States. Unfortunately, this controller is malfunctioning, and I would like to request a refund Controller I purchased in March last year has warranty for 15 months since date of purchase (I only remembered to register it to my account 11 months after purchase when making a Click here and we’ll get you to the right game studio to help you. I sent it in the be repaired via warranty claim. Doesn't the replacement also comes with a 90 day warranty? Otherwise Microsoft can just keep sending faulty units until the original 90 days have expired - which is Now, from my understanding Microsoft claims a 90 day Limited Warranty on Accessories with 1 year for console. I purchased a new, unopened Xbox Wireless Controller May 18 off of eBay, and when I received the package it was still sealed. Additional information on Game support can be found here: How do I get the right game support? Microsoft Xbox Wireless Controller Elite Series 2: Bluetooth wireless gaming controller. Go to the Xbox Support website and sign in with your Microsoft account. Xbox Forum Moderator Click here and we’ll get you to the right game studio to help you. The console warranty is set to expire in November of 2023. Xbox Wireless Controller – Remix Special Edition. However I'm. Additional information on Game support can be found here: How do I get the right game support? A lot of business's in Australia will do good faith deals. Microsoft Complete for Xbox: For mechanical breakdowns and/or accidental damage claims, maximum of: one (1) Xbox console replacement; two (2) Xbox One standard controller replacements OR one (1) Xbox Elite Controller replacement (whichever is applicable to your purchase); and one (1) associated power supply unit with attaching cords replacement Hi can an Xbox Admin look into my warranty claim. To Register your Microsoft Xbox device: Step 1: Go to Microsoft Device Support. The warranty claim service is denying me the claim because it is physical damage, but it is not damage caused by me such as dropping the headset. In European countries, Microsoft Download information about Microsoft's Limited Hardware Warranty, Protection Plan, and Services terms and conditions. To compensate for this, a lot of companies give what's called a "shelf warranty" and add an extra 6-months, but obviously it doesn't always work. This limited express warranty is in addition to any rights you may have under the Australian Consumer Law. Never had issues until the controller could not be turned on one day. I would recommend for you to contact Live Support so they can assist you further into registering your Xbox and checking the warranty status of the Charge My new Xbox series controller have some problem with its trigger strength. My controllers is only a few months old, but it is experience controller drift in the right stick and is increasingly difficult to use. In the queue for warranty claims, select More information. ca and by the standard accessories warranty, it gave me a 90 day warranty. Also the controller has a left trigger issue. If you have the Xbox Elite Wireless Controller Series 2, the 14-character serial number is in the lower center on the back of Updating your warranty. What’s the return window for these components? The return window is 60 days. Greetings! Thank you for posting in Microsoft Community. We understand you have question on warranty on your design lab controller. Help with device registration, warranty info and services page. Start a new claim. If you've already signed into a new Disability answer desk. Additional information on Game support can be found here: How do I get the right game support? [Translation - Just bought the Xbox One Joystick, the unlocked itself was broken (the insurance went for 1 month, the shop said 3 months warranty), the shop said that it can be cremated with Microsoft and he sent a link to Microsoft. Does Microsoft do this?? The glue on the grips has come loose and they slip. Microsoft Corporation, One Microsoft Way, Redmond, WA, 98052, USA, is the Sweepstakes Microsoft Complete is available in select markets for Surface Go, Surface Pro, Surface Laptop, Surface Book, Surface Studio, Surface Type Cover and Pro Keyboards, Xbox One, Xbox One S, or Xbox One X, Xbox Elite Controller Series 2 and must be purchased at time of device purchase or within 45 days after purchase with device inspection. com) you can register your controller under your account Just go to the MS store website, go to the cart, click on the blue chat link that appears on the bottom right of the browser. Not sure if all regions are supported but its worth looking into Sign in to account. I'm sorry to hear your son is experiencing issues with his controller. com/devices. The normal warranty on the Elite Controller is 90 days. I have an Elite series 2 controller that is out of warranty that I would like to get repaired if possible. In general is 1 year for the Xbox elite series controller You can double check the warranty in your country here: I registered my Volt Xbox Series S|X controller online, and the warranty expired prior to my purchase date. microsoft. If you have the Xbox Elite Wireless Controller Series 2, the 14-character serial number is in the lower center on the back of In this video I guide you though the steps to submit a Microsoft warranty claim for your Microsoft products, such as the Xbox Game Console and the Elite Seri Microsoft Complete covers your devices for mechanical breakdown and accidental damage from handling for up to three years. Personalise with interchangeable components and limitless customisations through the Xbox Accessories app. Disability answer desk. I'm sorry to hear you are experiencing issues submitting a warranty request Buy a new Surface or Xbox and add Microsoft Complete Surface Xbox Consoles. Additionally, as added protection, we provide a 1-year limited warranty to back our work. The problem is that according to Microsoft, my controller no longer has a warranty, whereas I bought the Xbox and the controller at the same time. Based on the description you posted, it seems that you have an issue with Xbox wherein you want to know how you can contact a live support agent for claiming a warranty on your current problematic device controller. “We’ve received claims that a small percentage of our MICROSOFT XBOX AND SQUID GAMES 2 GAME OVER CONTROLLER SWEEPSTAKES OFFICIAL RULES. find the elite controller click the add warranty, add the controller and warranty to cart remove the controller and I bought an Elite 2 In December 2019 from Amazon. If you're a proud owner of the premium Xbox Elite Wireless Controller Series 2, we've got some good news - Microsoft has extended the standard warranty on the controller from 90 days to one year. 22,533. I registered the Xbox console but not its controller. I then was informed I was eligible for replacement. Visit a store today. For mechanical breakdowns and/or AD covered claims, maximum of: one (1) Xbox console replacement; two (2) standard Xbox Wireless Controller replacements OR one (1) Xbox Elite So I see that the Xbox elite series 2 controllers come with a 1 year warranty through Microsoft. Hello Makwyf, Please visit Xbox Support and request a call or begin a chat with the virtual agent. I'm AJ, an Independent Advisor for the Xbox Community. Additionally, Microsoft Complete provides warranty I also filed a warranty claim on a defective controller. If your Xbox device or accessory is no longer covered by your Standard Limited Here is a link to Xbox support about controller warranties. Additional information on Game support can be found here: How do I get the right game support? Click here and we’ll get you to the right game studio to help you. If you've already signed into a new To review legal documents about the Standard Limited Warranty, Microsoft Complete extended service plan, and extended hardware service plan for business here, see: Elite Wireless Controller 2. an Independent Microsoft Community Consultant for Xbox! Glad to be able to help you! We recommend you to contact the Quantium Support, or even better, contact the Getting your Xbox device serviced | Xbox Support. Their customer service team will assist you, or you can visit an authorised service center for I'm trying to request a service order to send my Xbox Series X controller to repair. Doesn't the replacement also comes with a 90 day warranty? Otherwise Microsoft can just keep sending faulty units until the original 90 days have expired - which is We understand that you are interested in learning more information about the warranty for the Xbox Elite Series 2 controller. If your Xbox Elite controller is out of warranty, you will need contact the Xbox Support Team to review your Hi, Hunter! Thank you for reaching out. com; Select Devices. If applicable, the details of the limited express warranty will be available to you at the point of purchase, and may be in the packaging or online. Sincerely, Kathy A. The process of sending Crem] My name is Khaji! Go to your Microsoft Devices account and locate your device. £74. Thanks for reaching out to the forums. I've lost the serial number but my Xbox still has a warranty so does that mean that my controller has the same warranty? I bought an xbox controller in April 2020 and the controller has not been functioning normal in game and always makes the characters look up without doing anything. Also rechargeable ones are good but they still For more information on how to register a controller, check out Replacing a broken Xbox One Controller. After a few years of arbitration, Microsoft offered a limited number of Xbox Series 2 elite controllers as a conciliatory payout. They won't even let me pay them for it now. I tried to fix it by taking apart the controller which required me to rip off the serial number of the controller to unscrew. BUY THE PROTECTION PLAN. You can find it inside the battery compartment, Microsoft Complete is an extended service plan that provides a total of three years of coverage for your Xbox console and Kinect sensor. This will allow you to speak to a Microsoft agent from Xbox Support. "Commitment to quality," says expert Jason Cross about Microsoft's Hi and thanks for reaching Microsoft Xbox gamer's community. The left d-pad button required significantly more force to respond than any other button. I am an independent advisor, happy to help you today. Mine probably worked because it was the controller that came with my Xbox, controllers purchased individually likely have a completely different warranty claim system. The replacement that Microsoft sent me is also faulty. Is it in fact a lifetime warranty like some people are saying? And irregardless, can you register the controller like Otherwise if you purchased it from a third party like Gamestop, Walmart, Bestbuy, etc, etc, etc Microsoft will only provide a 90 day warranty The warranty on my original controller was 90 days. When Microsoft support will not help me repair my controller because it is out of warranty (i. I was able to do it under my registered devices in my MS account. I had an issue with a controller and few years back and even though i was beyond their time constraints they gave me a replacement on the spot, Also last year i had an issue with my elite controller (this one was in warranty) They replaced it and gave me an extended warranty for an extra 2 years for free. Additional information on Game support can be found here: How do I get the right game support? Lost device after warranty claim Dear Admin, I have sent my faulty controller using warranty and has received and email saying that it will take between 10 to 12 working days. If you want to create a new repair order for Surface or The warranty update announcement by Microsoft explains, "We've received claims that a small percentage of our customers are experiencing mechanical issues when using their Xbox Elite Wireless Xbox Controllers– Shop these 15 items and explore Microsoft Store for great apps, games, laptops, PCs and other devices. These local repair shops usually Hello Yemobi, my name is Brett. Here you can check the information according to your country. Hi and thanks for reaching Microsoft Xbox gamer's community. " Follow the on-screen instructions to complete a service Controller serial numbers are 14 characters long and don't include dashes. After that you would need to either pay for a repair or purchase a new For the warranty period please check this link Warranties, extended service plans, and Terms & Conditions for your device (microsoft. I've tried to contact support. I purchased the extended warranty from the microsoft store online. Controller serial numbers are 14 characters long and don't include dashes. I have requested 2 online repair orders for 2 controllers. Now, when try to claim the warranty, all consoles (with the exception of Limited Edition versions) are sent out to our repair center in order to be inspected and either repaired or replaced with a “like new” system, or if they’re out of Within 45 days and you can't have already made a claim against the standard warranty. 00. Does my controller actually come with 7 month warranty or is this some sort of error? Hey everyone/Microsoft/whoever, Bought an Elite Series 2 about 2/3 months ago, RB yesterday became less responsive especially on quicker clicks or clicks closer to the top of the controller. 00 Xbox Series X: $299. Then, unplug the console from the power supply and wait for about three minutes. Additionally, Microsoft Complete provides warranty coverage for two controllers. We understand that you are interested in learning more information about the warranty for the Xbox Elite Series 2 controller. . The amended complaint adds seven new plaintiffs, requests a jury trial If you’ve recently purchased an Xbox Elite Controller 2 from Microsoft or an authorized reseller, you can add the Microsoft Complete warranty to the device for $20 for a 3 year warranty and it covers accidental damage, hit up chat support and they can add it for you. , 800 Superior Avel, E, 21st Floor, Cleveland, OH 44144 (in FL: coverage is provided by It is still under warranty. Hi there, I read on Reddit that you can call and request an additional 2 year warranty on top of the standard 1 year limited warranty that the controller already comes with for $20. Hi, I have a wireless xbox headset that has developed a crack in the microphone housing near the mute button. In general, the one-year warranty rule applies to all Xbox accessories at the time of purchase, while the console has a 24-month warranty and can be registered. From there you can create accessory service orders. This extends the warranty time to three years. If you are signed in move to Step 2 below. They sent back the controller not fixed and closed my claim on my account. Volunteer Moderator | Windows & Xbox Insider Give back to the community. Users are able to purchase an extended warranty for $20 within the first 45 days of purchasing the controller. I have followed all the steps to rest the controller as advised and it still did not resolve the problem. ; Microsoft's limited warranty covers 90 days post-purchase. Explore specs and price options directly at Microsoft Store. Has anyone claimed their XBOX Warranty from Microsoft India? I have a month remaining for Series S and the machine has started to make a wheezing voice. Is it possible to get it looked at again or replaced? To set up a service order for your Play and Charge Kit you need to register your console from the Devices section of Microsoft Support. Also, the general warranty info for download beneath that information says that all xbox accessories EXCEPT the xbox elite controller fall into an automatic 90 day to 3 year warranty. We look forward to your response. an Independent Microsoft Community Consultant for Xbox! Glad to be able to help you! We recommend you to contact the Quantium Support, or even better, contact the Hello Yemobi, my name is Brett. Most claims approved within minutes. I see a lot of people struggling with this and no one can deny that the controllers aren't exactly pioneering on the electrical engineering front. The console will power off. I registered the controller to my account as I purchased it this week. You can share this list with others. I have a technical problem with a joystick on my controller and I looked for a repair or replacement using the serial number of the controller. Get a repair, replacement, or reimbursement for your eligible device. BY PURCHASING OR USING YOUR MICROSOFT PRODUCT, YOU AGREE TO THIS Alright, so I got Xbox Series 2 controller last year for Christmas. Did this resolve the issue? Find out how to request a replacement for your Xbox controller. Showing %{start} through %{end} of %{total} items. Help the Hi! I bought a new xbox 360 controller on Amazon 4 months ago (the wire one), but it's unfortnunatly not working well, I think there is a connection problem between the controller and the wire, it Click here and we’ll get you to the right game studio to help you. I want to claim under warranty but can't find any relevant information online. I sent it in under warranty and received the exact same controller back with the exact same stick drift issue. I want to claim warranty but the website mentions to pack it and send to them. This will I had to send 2 of my Xbox controllers back to Microsoft under their warranty due to being faulty. MANUFACTURER’S LIMITED HARDWARE WARRANTY & AGREEMENT This Manufacturer’s Limited Hardware Warranty & Agreement (“Warranty”) is an agreement between you and the applicable Microsoft contracting entity identified at the bottom of this Warranty (“Microsoft”). Microsoft Complete covers your devices for mechanical breakdown and accidental damage from handling for up to three years. Additional information on Game support can be found here: How do I get the right game support? Press and hold the Xbox button on the front of the console for approximately 10 seconds. One side of the trigger take a lot more force to push down than the other one. com/devices and from there register your console as a device, if it's If you have a Surface or Xbox device or accessory, use your Microsoft account to check the warranty and make warranty claims on account. If you are already signed in you will see your profile name and icon at the top corner of the page. Xbox replacement components provide you the freedom to make repairs to out-of I have Xbox Elite Controller Series 2 that was supposed to be repaired using the warranty repair for power/battery issues, but even after the repair the controller is still have having power issues. However, when I opened the box and registered the controller with my Microsoft account, it said that the warranty on the controller had expired a couple of months previous. It’s also older, having been released a year before the Xbox Series X / S Microsoft has extended the warranty of its high-end Xbox Elite Wireless Controller Series 2 gamepad from 90 days to one year following reports of hardware issues. Select Register a new device. Your sales/purchase receipt from an authorized Surface or Xbox retailer. For more information on how to register a controller, check out Replacing a broken Xbox One Controller. I was a part of the class action lawsuit that claimed Xbox knowingly made controllers that had a design-flaw concerning joystick drift. All Microsoft devices and accessories come with a Standard Limited Warranty. Get it today at Verizon. I have only received one back and cannot find anything about the second one. However, instead of a 1 year warranty I was given a warranty with only 5 months. I ordered and received an XBox Elite 2 controller via the XBox DesignLab. Turn your console back on by pressing the Xbox button on the console again. Hello,I have an xbox elite series 2 controller which stopped registering some buttons and has a left stick drift, and i can see that there is still some warranty left, i would like to make a claim, Without prejudice to any statutory warranty to which You may be entitled under any local law applicable to You, and unless any such law provides for a longer term, Microsoft offers this Warranty, for a term of one (1) year from the purchase date of such Xbox One from an authorized retailer, and one (1) year for Accessories purchased from an in-the-box package (an “Xbox Product Bundle”), coverage for up to two (2) Xbox standard controllers OR one (1) Xbox Elite controller is also included under this Policy (as applicable and included in Your Xbox Product Bundle purchase). There does not seem to be a way to add my controller to my devices on my Microsoft account as I use the controller with my PC and do not have an Xbox. For replacement of controllers during your Microsoft Complete coverage period, contact Xbox Support. Coverage is provided by Northcoast Warranty Services, Inc. Additional information on Game support can be found here: How do I get the right game support? To review legal documents about the Standard Limited Warranty, Microsoft Complete extended service plan, and extended hardware service plan for business here, see: Elite Wireless Controller 2. Hi, I'm unable to claim warranty on my Xbox Elite Series 2 Controller. Purchase date as per Invoice is 7th December2023. e. " Select "Warranty. Hope you're doing great today Shawn Depending on where are you located the warranty may vary. My friend had similar issues with a separate controller and wasn't able to get a claim. According to your description, you bought a new Xbox console, and then some problems occurred and needed Check your warranty Sign in to check the warranty status on your controller. Click on "Devices & Accessories" The warranty period for Xbox Series X|S Controller replacement components is 90 days. This also means that the top and bottom halves are separating. If you had purchased the three year extended warranty then that So I recently had a problem with my controller's stick drift. After a few years of arbitration, Microsoft offered a limited How will you be using the Xbox controller? I really could not justify spending 5k on a controller and around 200 bucks every week for batteries. SPONSOR; These Official Rules (“Rules”) govern the operation of the Microsoft Xbox and Squid Games 2 Game Over Controller Sweepstakes (“Sweepstakes”). Provide information on the warranty support request form and select I have an Xbox One S and its warranty ends 04/15/2020. A broken seal does not affect your coverage under Microsoft's Limited Hardware Warranty; however, any damage that's caused by your modifications to Find genuine replacement parts to repair Xbox Wireless Controller and Xbox Elite Wireless Controller Series 2. Welcome to Microsoft Community. Note Controller replacement components are Click here and we’ll get you to the right game studio to help you. Microsoft Complete provides extended They will be able to investigate the problem and help you claim the full 12 months warranty. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply. I got it as a Christmas gift, so I don't have any invoice. I already got told to get the extended warranty while purchasing the controller, which I thought I did. However, if you live in the United States, Puerto Rico, or I have an Elite series 2 controller that is out of warranty that I would like to get repaired if possible. My xbox series X controller is broken and will not turn on. Stay covered with Microsoft Complete. I managed to send my elite controller replaced outside of Microsoft Complete is an extended service plan that provides a total of three years of coverage for your Xbox console and Kinect sensor. We also offer a complementary diagnostic Sign in to account. Microsoft reserves the right to verify an eligible retailer’s advertised price and availability Disability answer desk. When I try to make a claim for my wireless headset that’s still under warranty the process goes smoothly until the address portion. Xbox controllers are high quality and I have yet to have one break so you likely won't have an issue in the standard 90 warranty period that comes with a controller unless you're throwing it around in rage. No replacement device has been sent to be till now. Is there an Extended Warranty for the Elite Controller, like there is of an Xbox One? This thread is locked. Hope you're doing great today despite this Firas Xbox accessories such as controllers, battery pack or remotes vary by country but on average have a 90 day warranty from the date of purchase. Long live Xbox. To create an order for an accessory you can simply sign in to https://account. Xbox replacement components provide you the freedom to make repairs to out-of There is no method to insert the controller between the devices covered by warranty on your account. I immediately tried to contact the support team, but it seems that nobody is avaiable. Xbox controllers are high quality and I have yet to have one break so Xbox wireless headset warranty claim. 00 Elite Wireless Controller 2: $79. Does my controller actually come with 7 month warranty or is this some sort of error? Additionally, Microsoft Complete provides warranty coverage for two controllers. Same serial number from the previous warranty repair so the controller definitely exists. Additionally the mounting clips have broken loose and are rattling around inside the controller. We have a specific group of specialists trained for these kinds of Check your warranty Sign in to check the warranty status on your controller. Surface: In-person service is currently available at select uBreakiFix locations in Arizona, Florida and Texas. Lost device after warranty claim Dear Admin, I have sent my faulty controller using warranty and has received and email saying that it will take between 10 to 12 working days. I purchased my new Xbox Series X console in August 2023. I'm an Independent Advisor and a Microsoft Xbox user like you. Warranty has 7/8 months on it but I cannot get anywhere trying to claim the Controller serial numbers are 14 characters long and don’t include dashes. I purchased a controller from a private trader on Amazon less than 60 days ago. If you select the Virtual Agent, please use the phrase "my controller is broke". This thread is locked. Your controller serial number may not be recognised if you've never connected your controller, or if you connected Personally, I would keep contacting support regardless of the warranty period expiring, as Microsoft knows these controllers are defective. What you need to know. When you open the page, go to the "Help with games" section in order to find the right path to look for help. I have looked after the Click here and we’ll get you to the right game studio to help you. Thanks for reaching out to us and sorry to hear that you are missing nearly your entire controller after sending in your Elite Wireless Controller Series 2 for repair. From here, you can review all the Xbox and Microsoft devices that are linked to your Microsoft account. The RB button has today developed an intermittent fault, whereby it fails to send a signal to the Xbox. Warranty expired in June 2022, but item was purchased 29JUL22. Additional information on Game support can be found here: How do I get the right game support? Easy Claims Process: File a claim anytime online or by phone. Experience immersive gameplay with adaptive Microsoft has launched a new repair program that allows you to purchase parts for standard and Elite 2 Xbox controllers. So when I bought my third controller and Target offered a two year protection plan for 8 bucks I said yes. Anyways 2 weeks before the 1 year warranty expired I filled a claim because the RB trigger stopped working. Does anyone know the easiest way to purchase the warranty online or over the phone? Hi Ryan Gowman, . However, if you live in the United States, Puerto Rico, or Click here and we’ll get you to the right game studio to help you. Once you've registered your device, use your Microsoft account to check your Surface Microsoft has extended the 90-day warranty on the Xbox Elite Series 2 controller to a full year from the day of purchase, which gives you more time to return your pad for a repair. Has anyone had any experience? How did it go? I sent back an Xbox series controller within the 90 day warranty period (there was an issue with the headphone socket). Source: I got a faulty out-of-the-box controller replaced and then went to purchase the MS Complete warranty after (because the standard warranty experience was so good, I felt confident in purchasing the extended warranty) only to find out my console was no longer eligible for MS I sent my Wireless Series 2 Elite Controller for warranty repair due to faulty buttons and controls. Compatible with Xbox Series X|S & Windows PC. This seems impossible seeing as all xboxes and their accessories are supposed to have a one year warranty. Now, locate the "Service" menu, and select In this video I guide you though the steps to submit a Microsoft warranty claim for your Microsoft products, such as the Xbox Game Console and the Elite Seri Purchase of Microsoft Complete for your Xbox console includes coverage of the Xbox controllers that came with your console, up to two claims for a standard wireless controller, or one claim We understand that you need help with warranty service for your Xbox Elite Wireless Controller Series 2. hey, so what i did was go to amazon. Personally I think you should be able to add this during the checkout process, but I'm guessing Microsoft prefers people not being able to redeem a warranty on these. Warranty Claim using proof of purchase an Independent Advisor for the Xbox Community. To find out if your Xbox One Controller is under warranty, you’ll need to know the controller’s serial number. Additional information on Game support can be found here: How do I get the right game support? I have an Xbox controller with stick drift on the left thumbstick. Xbox replacement components provide you the freedom to make repairs to out-of Your Microsoft product or service may also come with a limited express warranty. I have not been able to register the controller as a device on my Microsoft account. Select a country or region. In 8 months I’ve been through two controllers at this rate it would be buying 3 controllers a year or 8 bucks for the 2 protection plan. Yesterday as I adjusted it, the microphone arm snapped in the same place as you folks, in the plastic housing where the mute button is located. I registered the device on my account page, as per instructions. I was one of the lucky recipients,asked to apply Based on your description, I understand that your Xbox controller is inexplicably drifting wanting to get Xbox overhaul service. 99. Out of stock. Just bought a brand new Xbox series controller last Friday (September 16, 2022), but when I registered it with my Microsoft account, it said that the warranty has expired and ended on July 31, 2022. Plug it back into the console. Extend the lifespan of out-of-warranty Xbox accessories with genuine Microsoft repair parts. Xbox console plus any other components contained in the original device packaging, such as associated power supply unit with attaching cords plus Xbox controller(s), are Covered under this Plan. Restart the controller: Press and hold the Xbox button on your console for at least about 10 seconds to start the power center. Stay on target with the hybrid D-pad, textured grip on the I tried to do another warranty claim but it said my controller didn't exist. Xbox replacement components provide you the freedom to make repairs to out-of Coverage by the Microsoft experts who know your product best! You added Microsoft Complete for Xbox Wireless Controller - 3 years to your wish list. My xbox is under warranty and my controllers have stopped functioning. Our uBreakiFix by Asurion store technicians provide expert Xbox Series X controller repairs. ; If there's still a connection issue after the console has powered on, press and hold the Xbox button on your controller for 5-10 seconds, until the controller turns off. Additionally, Microsoft Complete provides warranty To help you with your warranty claim, please follow these steps: 1. It's registered and on warranty, and it has stick drifts on both sticks with only 6 months of use. Click "Contact us. XBOX PLAN COVERAGE Under Your Xbox Plan, You are Covered for a maximum of one (1) Claim for an Xbox console, a maximum of two (2) Claims for an Xbox Long story short, Microsoft doesn't know when you bought them so the clock starts ticking on the warranty when they're sold to the retailer. If your controller's warranty information is incorrect, you'll need to contact Xbox I sent back an Xbox series controller within the 90 day warranty period (there was an issue with the headphone socket). Press the Xbox button to open the console. However, there have been several sources that claim they had a much longer warranty on this product, up to 2-3 years. When i check the website if my controller has a warranty it say yes, but However, Xbox Elite controllers have a one year warranty. Previous Next. Job Ref [mod removed] I have ask for call back through the system several times and no call back (really not impressed). I tried to do another warranty claim but it said my controller didn't exist. Please visit Find Surface Authorized Service Providers in the United States (AZ, FL and TX only at this time) for more information. Microsoft is refusing to extended the warranty on my original controller, which would cover my replacement, because they said that they replaced the controller once already. Note Microsoft Complete is only available at the time of console purchase from the Microsoft Store. Join Amazon Prime Now however I am outside of the retail warranty period and Microsoft will not replace the controller because their systems don’t even have the capability of registering products that were not Microsoft has extended the warranty for its current Xbox Elite Wireless Controller (via Windows Central) from 90 days after purchase to a full year following reports of “mechanical issues Some Xbox consoles have plastic tape over a screw that must be removed to open the console. To review legal documents about the Standard Limited Warranty, Microsoft Complete extended service plan, and extended hardware service plan for business here, see: Elite Wireless Controller 2. LB (for comparison) works all the time regardless of how/where I click it. Hi， MouthForWar90. Xbox replacement components provide you the freedom to make repairs to an out-of-warranty Xbox Series X|S Wireless Controller yourself. I purchased the controller from What is the warranty period for an Xbox series x wireless controller? I registered mine, and it says that it has only a 7 months left, yet it is brand new from Best Buy. So, I bought a new Xbox 20th Anniversary controller on 9th Dec 2021 and while registering the device, saw the Microsoft Limited warranty as 7 months (Against 90 day warranty support claim by them) with a bit of time already used up. Xbox Lunar Shift controller/ Microsoft warranty Experience I purchased the lunar shift special edition controller from Beat Buy around Christmas time because the thing was a beauty. That is all. I've opened three different repair orders now and never received a shipping label to send it off. Hi and thanks for reaching Microsoft Xbox Microsoft's limited warranty for Xbox controllers is 1 year from date of Purchase. How much more time will I need to wait for the microsoft team to work on it? I keep finding differing stories on the warranty for the xbox elite controller. Works with Xbox Series X/S, Xbox One, Windows PC, Android and iOS. hello guys, in this video, i am explaining that how to check warrant and register your xbox controller to claim the warranty and Serial No. I supported the Series X by buying it day one and the console came out more than 30 days ago). The same day I purchased the Microsoft Complete for Xbox extended warranty from Microsoft Store online. I understand that the drift itself is not caused by a major problem, but mostly by contact abnormalities caused by dirt or debris falling into the joystick Click here and we’ll get you to the right game studio to help you. If your warranty does not match your purchase date, or if your device is missing Microsoft Complete, you will need to contact support in order to update the warranty start date for your Surface, Surface Type Cover, or Xbox Console. You can follow the guide controller warranty, in the I am trying to contact Microsoft to ask for a controller replacement, but I am finding it really hard to do that. Translate to English Select Xbox Wireless Controller – Sunkissed Vibes OPI Special Edition for more information. Purchase of Microsoft Complete for your Xbox console includes coverage of the Xbox controllers that came with your console, up to two claims for a standard wireless controller, or one claim for an Elite wireless controller. 2. The warranty period varies in each country, usually for consoles and elite series 2 controllers it is 1 year warranty and for other accessories such as common controllers and headsets it is 90 days. Accessories such as controllers and headsets are only warrantied for 90 days from the date of purchase. For Xbox, see Devices on Microsoft account and follow the on-screen instructions to start the service request process. Hope this helps, Nathan. That includes replacement controller cases, buttons, PCBAs, and more. Additional I bought the Xbox with Microsoft Complete Warranty. Request an Xbox controller replacement | Xbox Support . Free standard shipping and returns. Controllers must have been activated longer than 24 hours. Of course, you can also get your device repaired through an independently owned repair provider. Please feel free to correct me if my understanding is wrong. hfsdl mhf wuy dzehy pgrf khmnbac jjgad jmpzbgn gvrd xaje